Sales Associate

Express

4h•Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style for various occasions. Bonobos is a menswear brand known for exceptional fit and an innovative retail model. The company engages customers through over 400 Express retail and Express Factory Outlet stores, 50 Bonobos Guideshops, and online platforms. This specific role is for a Retail Sales Associate at the Santa Rosa store, responsible for providing an excellent in-store shopping experience for customers while also assisting with operational tasks such as stocking, cleaning, and merchandise folding.

Requirements

Education: High School or Equivalent
Years of Experience: 0-2 of relevant job experience - minimum 6 months
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements

Nice To Haves

Previous retail experience preferred
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team

Responsibilities

Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
Follow company policies and procedures to ensure the safety of all our associates and customers.
Assist with product launch changes according to company SOP.
Deliver on all aspects of the customer experience model.
Process transactions quickly and accurately reducing the customers wait time.
Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Other essential functions may occur as directed by your supervisor.

Benefits

Medical, pharmacy, dental and vision coverage (for full-time associates)
401(k) and Roth 401(k) with Company match (for full-time and part-time associates)
Merchandise discount (for full-time and part-time associates)
Paid Time Off (for full-time associates)
Parental leave for new moms and dads (for full-time associates)
LIG Solutions to help part-time associates obtain individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more.
Paid sick leave (for eligible part-time associates)
Public health emergency leave (for eligible part-time associates)
Learn & Earn incentive program (for part-time associates)
Voluntary benefits through YouDecide (for part-time associates)