Sales Associate

Express•Mentor, OH

9h•Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands worldwide. Express is a multichannel apparel brand focused on modern, confident, and effortless style. The company operates over 400 retail and outlet stores, an online store, and a mobile app. This role is for a Retail Sales Associate at the Great Lakes store, responsible for providing an excellent in-store shopping experience for customers and assisting with various tasks such as stocking, cleaning, and folding merchandise.

Requirements

Education: High School or Equivalent
Years of Experience: 0-2 of relevant job experience - minimum 6 months
Proficient in use of technology (iPad, registers)
Meets defined availability criteria, including nights, weekends and non-business hours
Meets physical requirements

Nice To Haves

Previous retail experience preferred
Customer service skills and ability to interact with customers
Strong verbal and written communication skills specifically with customers, sales leadership team and associates
Demonstrated collaborative skills and ability to work well within a team

Responsibilities

Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
Follow company policies and procedures to ensure the safety of all our associates and customers.
Assist with product launch changes according to company SOP.
Deliver on all aspects of the customer experience model.
Process transactions quickly and accurately reducing the customers wait time.
Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
Other essential functions may occur as directed by your supervisor.

Benefits

Medical, pharmacy, dental and vision coverage
401(k) and Roth 401(k) with Company match
Merchandise discount
Paid Time Off
Parental leave for new moms and dads
Individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more (for part-time associates through LIG Solutions)
Paid sick leave (for part-time associates)
Public health emergency leave (for part-time associates)
Learn & Earn incentive program (for part-time associates)
Voluntary benefits through YouDecide (for part-time associates)