Orangetheory-posted 2 days ago
$19 - $21/Yr
Part-time • Entry Level
Onsite • South San Francisco, CA
251-500 employees

If you consider yourself the “life of the party,” someone who can command a room, who’s not afraid to spark up a conversation, and who loves a little healthy competition, then consider becoming a Sales Associate with us! Our SAs are our first responders, the face of each studio, and the ones that keep each of our members coming back with a smile. Though we have high expectations in this sales-heavy role, the focus will always be on member experience. This role is perfect for those with a passion for health and wellness, who love providing top-notch service, and who are goal-oriented. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, as well as retail and concession sales. Through exemplary customer service, Sales Associates are also responsible for helping drive up membership retention, maximizing workout traffic, and maintaining a positive, safe, and fun studio environment.

  • Cultivate genuine, experience-focused connections with members and guests, including but not limited to--answering questions, resolving concerns, and ongoing outreach with members and guests regarding membership status
  • Ensure a friendly, helpful, and inclusive experience for all members and guests
  • Deliver an exceptional and versatile sales and service experience to all members and guests
  • Demonstrate a commitment to ensuring a safe and clean studio environment for members and guests
  • Maintain accurate records using established OTF sales systems
  • Perform telephone inquiries, follow-up calls, and customer care calls
  • Host OTF studio tours with prospects and/or fitness program holders
  • Greet members and guests promptly, enthusiastically, and with a smile, to create a friendly, positive environment upon entry
  • Participate in 1-2 OTF scheduled workouts per week
  • Maintain an organized and clean work environment
  • Respond immediately to member requests, inquiries, and concerns
  • Execute proper onboarding of all OTF members through the completion of essential Client Intake and Membership Agreement forms
  • Attend and participate in all relevant OTF training programs, events, and meetings
  • Establish and maintain an effective referral program
  • Accurately follow the daily studio cleaning checklist (pre/during/post) shift activities
  • Maintain an organized and clean lobby/front desk area
  • Process accurate credit card transactions
  • Perform follow-up and follow-through activities with all prospective clients
  • Respond immediately to member requests, inquiries, and concerns
  • Work closely with the Fitness Team to ensure that processes are fulfilled
  • High-level customer service skills
  • Previous sales experience with strong sales prowess (experience working in a sales quota-bearing structure highly preferred)
  • Excellent verbal and written communication skills
  • Ability to multi-task and excel in a fast-paced environment
  • Functional computer skills required – Microsoft Office (Word, Excel), general site navigation, in-depth reporting, and data entry
  • Flexibility to work daytime, evening, holiday, and/or weekend hours as needed
  • Ability to work and function in an ORANGE TEAM environment (Orange is more than just a color, it’s an attitude)
  • High school diploma
  • Health and fitness-minded people, highly preferred
  • Competitive hourly wage
  • Performance bonuses – based on weekly, monthly, individual, and team sales goals
  • Medical, Dental, and Vision (based on full-time hours)
  • 401k (based on full-time hours)
  • Access to all Orangetheory classes at any studio nationwide
  • Deep discounts on all OTF retail and technology (see now at shoporangetheory.com)
  • Opportunities for career growth
  • Covid-19 safety and health protocol for a safe work environment
  • Monthly team-building events and reward opportunities
  • Free AED/CPR certifications
  • Huge discount on NASM and AFAA certifications (inquire with management)
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