Sales Associate

Petco•Shrewsbury, MA

1d•Onsite

About The Position

Petco is a company dedicated to helping pets live their best lives, serving as a destination for pets and pet parents. The company aims to make a real difference, offer exciting career paths, foster an inclusive environment, and nurture employee wellbeing, guided by core values: Pet First (Protect & Empower), Foster the Fun (Connect & Bond), and Let’s Go! (Own & Commit). Petco has been serving pets for over 60 years, providing everything from food and toys to supplies and expert support. They believe in celebrating all aspects of pet parenthood. With over 29,000 team members, Petco nurtures the pet-human bond across more than 1,500 stores in the U.S., Mexico, and Puerto Rico, 250+ Vetco Total Care hospitals, hundreds of preventive care clinics, and eight distribution centers. In 1999, Petco founded Petco Love, which supports thousands of local animal welfare groups and has helped approximately 7 million animals find homes through in-store adoption events. As a Sales Associate, you are central to the Pet Care Center experience, assisting pet parents in finding suitable products and solutions while maintaining a welcoming, safe, and engaging environment. This role is ideal for individuals who enjoy helping others, learning about pet care, and thriving in a fast-paced, purpose-driven retail team setting.

Requirements

Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.

Nice To Haves

Previous retail or customer service experience preferred but not required.

Responsibilities

Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
Greet customers and deliver friendly, helpful, and solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Support teammates through collaboration and teamwork.
Help maintain an organized, visually appealing sales floor.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Stock shelves, replenish merchandise, and support inventory integrity.
Assist with store recovery, merchandising, and promotional set-ups.
Follow all company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.
Deliver consistent, courteous, and knowledgeable service.
Educate customers on products, services, and promotions.
Support store sales and service goals.
Maintain store cleanliness, organization, and presentation standards.
Assist with inventory replenishment and stock accuracy.
Support daily operational routines and task execution.