Sales Associate

Skin Laundry • Los Angeles, CA

8h • Onsite

About The Position

The Sales Associate at Skin Laundry in Studio City is a part-time role responsible for driving sales and ensuring an exceptional client experience. Key responsibilities include achieving daily sales and conversion goals, educating clients on products, memberships, and treatments, and fostering client retention through relationship building. The role also involves operational duties such as supporting opening and closing procedures, managing inventory, and maintaining clinic cleanliness and merchandising standards. Sales Associates are expected to provide on-the-floor coaching to peers, assist with new team member onboarding, and act as a point of contact for issues during shifts, escalating to leadership when necessary. Adherence to operational policies, loss prevention procedures, and professional conduct is essential. The company emphasizes a supportive and inclusive environment, commitment to employee growth, work/life balance, and a 'speak up' culture.

Requirements

• Must be available and able to work weekends (sat AND sun) regularly.
• Must have availability to work a minimum of 4 days per week.
• Must be able to work 16 hours per week on average, with the ability to flex to 24 hours.
• Must be available to work during Clinic Operating Hours (as posted on website subject to change).
• You must be able to commit to a schedule made 60 days in advance.
• Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.
• Intermediate knowledge of retail operations, POS systems, and cash handling.
• Familiarity with Zenoti or similar scheduling and sales software.
• Strong product knowledge and passion for skincare and client education.
• Advanced interpersonal skills with the ability to coach peers and foster teamwork.
• Strong communication and problem-solving abilities.
• Reliable, proactive, and accountable in daily execution.
• Minimum 1–2 years of retail, hospitality, or service experience required.
• Must be at least 18 years of age to apply.

Nice To Haves

• Leadership or keyholder experience preferred.

Responsibilities

• Lead by example in achieving daily sales and conversion goals.
• Deliver exceptional client service by educating clients on products, memberships, and treatments.
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up.
• Reinforce Skin Laundry’s service standards and brand values during every client interaction.
• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
• Ensure cleanliness, organization, and merchandising standards are consistently met.
• Execute operational checklists and compliance tasks as directed by the ACM or CM.
• Provide on-the-floor coaching and real-time feedback to Sales Associates.
• Support onboarding and training of new team members under ACM/CM guidance.
• Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate.
• Foster a supportive, inclusive environment that encourages collaboration and growth.
• Follow and reinforce all operational policies and loss prevention procedures.
• Report any safety, compliance, or operational concerns promptly.
• Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.
• Participate in regional meetings, trainings, or team events as assigned.
• Assist with in-clinic activations, promotional events, or marketing initiatives.
• Provide occasional coverage for peer shifts to ensure continuous operations.

Benefits

• Skin Laundry Employee Treatment & Product Discount Program.
• Committed to your growth (roadmap for success and development guaranteed).
• Extensive Holiday Policy.
• New initiatives that support your mental health in and out of work.
• Supportive and uplifting People Leaders (not managed, but led).
• Safe space to speak up, give feedback, and share your needs (Speak Up Culture).
• Humble, kind, and self-aware team members (no bullying, gossip, racism, discrimination, or intolerance).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees