Sales Associate

Skin Laundry•Studio City, CA

18h•$19•Onsite

About The Position

The Sales Associate at Skin Laundry is a part-time, on-site role focused on driving sales, delivering exceptional client experiences, and ensuring smooth operational execution within a clinic environment. Key responsibilities include achieving daily sales goals, educating clients on products and treatments, and fostering client loyalty through relationship building. The role also involves supporting clinic operations such as opening/closing procedures, inventory management, and maintaining cleanliness and merchandising standards. Additionally, the Sales Associate will provide on-the-floor coaching to peers, assist with onboarding new team members, and act as a point of contact for issues during shifts, escalating to leadership when necessary. The position requires adherence to operational policies, loss prevention procedures, and professional conduct. Flexibility in working hours, including evenings, weekends, and holidays, is essential, along with the ability to commute to the home clinic and occasionally to other clinics for coverage. Skin Laundry emphasizes a supportive and inclusive culture, prioritizing employee growth, work/life balance, and open communication.

Requirements

Intermediate knowledge of retail operations, POS systems, and cash handling.
Familiarity with Zenoti or similar scheduling and sales software.
Strong product knowledge and passion for skincare and client education.
Advanced interpersonal skills with the ability to coach peers and foster teamwork.
Strong communication and problem-solving abilities.
Reliable, proactive, and accountable in daily execution.
Minimum 1–2 years of retail, hospitality, or service experience required.
Must be at least 18 years of age to apply.

Nice To Haves

Leadership or keyholder experience preferred.

Responsibilities

Lead by example in achieving daily sales and conversion goals.
Deliver exceptional client service by educating clients on products, memberships, and treatments.
Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up.
Reinforce Skin Laundry’s service standards and brand values during every client interaction.
Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
Ensure cleanliness, organization, and merchandising standards are consistently met.
Execute operational checklists and compliance tasks as directed by the ACM or CM.
Provide on-the-floor coaching and real-time feedback to Sales Associates.
Support onboarding and training of new team members under ACM/CM guidance.
Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate.
Foster a supportive, inclusive environment that encourages collaboration and growth.
Follow and reinforce all operational policies and loss prevention procedures.
Report any safety, compliance, or operational concerns promptly.
Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.
Participate in regional meetings, trainings, or team events as assigned.
Assist with in-clinic activations, promotional events, or marketing initiatives.
Provide occasional coverage for peer shifts to ensure continuous operations.

Benefits

Skin Laundry Employee Treatment & Product Discount Program.
Commitment to your growth and development.
Extensive Holiday Policy.
Initiatives that support mental health in and out of work.
Support from a People Leader (not managed).
Safe space to speak up, give feedback, and share your needs (Speak Up Culture).
Work in an environment with humble, kind, and self-aware individuals (no bullying, gossip, racism, discrimination, or intolerance).

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