Orangetheory Fitness - Sales Associate

Orangetheory•White Lake, MI

7d•$15

About The Position

The Fitness Ambassador plays a vital role in the daily operations of the studio, serving as the first point of contact for members and guests. This role blends exceptional customer service , membership sales , and community building in a high-energy, team-oriented environment. You’ll help introduce new members to Orangetheory, support existing members, and contribute to a welcoming, organized, and results-driven studio atmosphere.

Requirements

Passion for fitness and helping others succeed
Strong customer-service mindset with a positive, welcoming attitude
Sales-driven and comfortable working toward goals and incentives
Excellent communication skills, both verbal and written
Ability to multitask and stay organized in a fast-paced environment
Collaborative, dependable, and team-oriented
Basic computer skills; CRM or sales software experience is a plus
Previous experience in fitness, retail, hospitality, or sales preferred (but not required)

Responsibilities

Deliver outstanding customer service to members and guests, creating a friendly and inclusive environment
Drive membership sales, renewals, and retail transactions while meeting and exceeding performance goals
Conduct studio tours and confidently explain Orangetheory’s workout and membership options
Maintain accurate records using sales and CRM systems
Follow up with prospective and current members via phone calls, emails, and in-person interactions
Keep the front desk and studio clean, organized, and welcoming
Support marketing initiatives, promotions, and community events
Partner with coaches and leadership to ensure smooth daily operations and a strong member experience