Sales Associate - Optical - Part Time - Bilingual Spanish

National Vision•Estero, FL

4h•Onsite

About The Position

At Eyeglass World, we are more than just an optical retailer; we are a fashion-forward destination where style meets service and quality eye care. With over 100 locations nationwide, we offer customers the latest eyewear trends, designer looks, and same-day service at affordable prices. If you have a passion for fashion, enjoy helping people, and want to be part of a team that makes a daily difference, Eyeglass World is the ideal place for you. As part of the larger National Vision family of brands, Eyeglass World is committed to making quality eye care and eyewear more affordable and accessible for everyone. The Sales Associate role involves greeting customers in a friendly manner, ensuring high-quality customer service, and meeting National Vision’s sales objectives. This position also includes maintaining awareness of same-day service, ensuring timely delivery of quality products, assisting with phone calls, and effectively handling customer service complaints. Associates will review reasons for redos, check order statuses, perform intra-web functions, and assist with dispensing eyeglasses and contact lenses, as well as contact lens training, where permitted by state law. Maintaining store cleanliness, completing inventory counts, replenishing stock, implementing visual merchandising, and following inventory control and loss prevention procedures are also key aspects of the role. Sundays are off as the stores are closed.

Requirements

Fluent in reading and speaking both English and Spanish.
Effective interpersonal skills.
Ability to present and sell eyeglass features and specialty lenses.
Must possess strong customer service skills.
Ability to learn optical knowledge.
Must be able to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.
Ability to stand for extended periods of time that may average 6-8 hours.

Nice To Haves

Previous retail experience preferred, but not required.

Responsibilities

Greet customers in a friendly manner and ensure high quality customer service.
Meet National Vision’s sales objectives.
Maintain awareness of same day service using “Ready When Promised” production board.
Ensure customers receive quality products in a timely manner.
Assist with answering phones efficiently in accordance with National Vision telephone protocol.
Ensure all customer service complaints are handled effectively and efficiently.
Review reasons for redos and implement practices to correct. Ensure quality standards are met.
Check on status and notify customers when orders are in or of any delays.
Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
Perform insertion and removal training of contact lens as directed by management and permitted by state law.
Ensure store cleanliness policies are adhered to at all times.
Complete inventory count and replenish stock as necessary.
Ensure all visual merchandising is implemented and maintained.
Ensure that the eyeglass department is kept clean and organized at all times.
Ensure that inventory control and loss prevention procedures are followed at all times.