About The Position

With the intrinsic sustainability, quality and timeless elegance of our designs, our continued success comes as no surprise. With standalone stores, concessions and franchise operations in over 230 locations internationally, as well as online and app, our presence as a leading luxury brand is well established. Working at Reiss, our common purpose is to continue to grow our business, to walk in the shoes of our customers, and to be exceptional in everything we do. For our retail teams this means it means providing elevated customer service, a store environment that stands out in the market and working as a team to meet and exceed both our customers’ expectations and our business goals. As part of our Retail team, you’ll be joining our Fashion Valley Concession, on a full-time basis as our Sales Associate. You’ll be responsible for providing exceptional customer service and supporting our management team to achieve sales and operational goals.

Requirements

  • A passion for premium or luxury product
  • Previous experience in a customer-facing environment
  • Be able to see things through the customer’s eyes
  • Excellent customer service skills
  • Flexibility and ability to adapt to changing priorities
  • Ability to work in a fast-paced retail environment
  • Have excellent communication and interpersonal skills
  • Have excellent organisational and decision-making skills
  • Be a team player
  • Good written and verbal communication skills

Responsibilities

  • Delivering a premium and tailored customer service experience
  • Providing in depth knowledge of the brand and our products
  • Communicating appropriately and effectively with customers, team members and management
  • Maintaining visual standards
  • Acting as a Reiss Brand Ambassador

Benefits

  • Seasonal business wear allowance
  • Generous employee discount
  • Rewarding bonus and commission structures
  • Wellbeing Perks
  • Wellbeing and Financial support through our Employee Assistance Program
  • Best in market healthcare options
  • Family friendly policies including enhanced parental pay
  • Employee referral scheme
  • Career development opportunities
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