Sales Associate - Part Time

Ziker Inc • Saint Joseph, MI

8m • Onsite

About The Position

The objective of this Sales Associate position is to provide exemplary service for customers and their garments, while also demonstrating a high level of respect for fellow employees and the stores. The role involves building, fostering, and feeding into a culture of positivity, service to others, and authentic relationships with customers and coworkers. Employees are expected to embody core company values including Servant Leadership, Growth Mindset, Community, and Integrity and Reliability, which guide their actions and interactions within the workplace and with customers.

Requirements

• Customer Service
• Organization
• Attention to Detail
• Problem Solving
• Maintain Composure under Pressure
• Adaptability
• Sales
• Strong Written and Verbal Communication
• Basic Phone and Computer Literacy

Nice To Haves

• Some experience working in customer service, food service, sales, or retail environments.

Responsibilities

• Operate SPOT POS (point of sale) System: Enter customer orders, detail clothing and household items, communicate with customers, retrieve customer orders upon pickup, and collect payment from customers.
• Identify new customers and ensure completion of new customer protocols.
• Trouble shoot device and software issues.
• Complete Wash/Dry/Fold Orders: Wash and dry customer items using provided cleaning products and utilities.
• Fold all laundry according to company specifications and package neatly in company laundry bags.
• Communicate with Customers: Greet customers as soon as they enter the store and use their name throughout transactions.
• Answer any questions or concerns they may have.
• Thank customers for their business on their way out.
• Promote and Cross-Sell Services: Know what services each customer is currently utilizing and communicate with them and hand out marketing materials to ensure awareness of other services they are not using, including seasonal deals and promotions.
• Organization: Receive, prepare, and sort customer garments and household items.
• Conduct cash transactions, ensuring proper change and balancing the cash drawer.
• Present receipts, coupons, and Customer Claim Checks (Quicks).
• Keep track of customer requests and complaints - identify solutions quickly and accurately.
• Attention to Detail: While handling customer items be sure to check and empty all pockets and undo any buttons.
• Ensure barcodes and piece counts match with our system.
• Accurately detail items by color, brand, and patterns.
• Identify any existing damage or stains, and mark with spot tags as necessary.
• Sort items according to care labels.
• Storefront: Periodically clean and organize the store, counters, and work areas.
• Ensure safety by keeping aisles and floors clean, dry, and clear of obstacles.
• Clean bathrooms, empty trash cans, and sort hangers or other recyclables.
• Unlock and lock doors at open and close, respectively.
• Ensure neon signs are functioning and turned-on during business hours.
• Pick up litter and report any building/grounds maintenance issues to your manager.
• Check the black envelope, send reports, and otherwise communicate with your Store Manager and other stores as necessary.
• Learn the differences among fabrics, what we can and cannot clean or alter, and how to safely remove stains.
• Recognize the needs of your teammates and go out of your way to help where you can.
• Ask for help when you need it.
• Demonstrate flexibility regarding schedules, job duties, and assignments.
• Take responsibility and accountability for your actions, including your mistakes.
• Ask questions.
• Welcome constructive criticism and seek to improve yourself and your work.
• Go out of your way to learn about your customers, your team, and the industry.
• Speak positively about them and respect your colleagues.
• Be courteous and sensitive to others’ needs.
• Say nothing about someone that you would not say directly to them.
• Maintain confidentiality regarding your health, pay or other personal details.
• Engage in team meetings and participate in company and community events.
• Show up to work on time, and ready to start.
• Own your mistakes and learn from them.
• Maintain honest lines of communication with customers, teammates, and management.
• Report any policy breaches or dishonest acts to your supervisor or appropriate manager.
• Remain engaged, focused, and above reproach without constant supervision.

Benefits

• Company branded T-shirts and jackets (provided by company)
• Robust training, support, and engaged leadership.
• Safe and healthy work environments.
• Full disclosure and explanation of job responsibilities, policies, and procedures.
• Consistent communication and regular feedback on performance.
• Access to resources, supplies, and equipment to perform your job.
• Credit and acknowledgement for achievements.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed