02/02/26 - Sales Associate - Medical Device - $15/hr

MarketSource

1d•$15 - $17•Remote

About The Position

MarketSource is a sales acceleration company focused on delivering better outcomes for many of the world’s most iconic brands. We design, operationalize, and execute managed sales and customer experience solutions for companies in B2B and B2C environments. Our solutions are purpose-built and tech-enabled to deliver measurable improvements in business outcomes. We live by a set of people-focused values that guide our relationships with each other and with our clients. By putting people first, working together to make others successful, and establishing a rich and empowered work culture, we create opportunities for our people and the businesses we serve to be successful. The Sales Associate is responsible for connecting with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales; sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations

Requirements

Ability to work flexible schedules, which may include working weekends
Based on program may need to be bilingual in English, Spanish, French, etc.
Minimum High School education/GED
Additional education and/or experience requirements may be required based on specific program
Passing program specific assessments require

Responsibilities

Connect with existing and potential customers while working on projects requiring strong sales skills to covert the call to a sale with an emphasis of most calls on sales while ensuring adherence to corporate and department policies and procedures
Sales agents are responsible for processing various incoming and outgoing sales focused phone calls for assigned clients and programs in accordance with policies, procedures, quality standards, and federal laws and regulations
Call processing includes presenting offers, overcoming caller objections, transitioning between script elements, asking for sales, obtaining, entering, and verifying customer information (e.g. names, addresses, credit card numbers, etc.), answering questions, resolving issues and providing customer service
Depending on program requirements, either present offers by reading scripted sales presentations verbatim or paraphrasing and customizing the presentations based from product summary information, allowing an opportunity to make an informed decision regarding the purchase of a product/service offer
Agents should maintain established quality and completed calls per hour goals while supporting program goals and objectives
Maintain excellent product knowledge regarding product offers, pricing and upsells
Exercise exceptional customer service skills optimize each contact with the customer
Ensure that calls are processed in strict adherence to established policies, procedures, quality standards as well as applicable federal laws and regulations
Assist in resolving routine program quality issues by identifying issue(s) and researching in a timely manner
Maintain required documentation in an accurate and timely manner using established systems
Maintain strict confidentiality of information provided by customer or data accessed within assigned systems
Maintain an in-depth knowledge of assigned client's products and service, as well as policies and procedures regarding customer calls
Establish and maintain a professional relationship with internal/external customers, team members and department contacts
Escalate to supervisor any situation outside the employee’s control that could adversely impact the services being provided