Sales Associate DTLA

Bottega Louie Restaurant and Gourmet Market•Los Angeles, CA

7d•$18 - $18•Onsite

About The Position

Founded in Los Angeles in 2007, Bottega Louie develops premier landmark Restaurants, Patisseries & Cafés. Our objective is to deeply connect with the communities we serve by creating premium Fine Dining, Patisserie, Bakery and Café experiences thoughtfully designed and accessible to everyone. We are committed to serving the finest quality classic American, Italian & French café and bistro recipes paired with first class exceptional service We operate with the management systems and tools required to consistently produce thousands of premium Guest Experiences daily We provide valuable opportunities for each Bottega Louie Team Member to pursue professional progress and satisfaction in their work We believe life is richer and we are most effective when we truly connect to the people around us and work together cooperatively as a Team and respect each other’s contribution and importance Our greatest strength, and the largest contributing factor to our success, is our Team. As a Bottega Louie Team Member, you are essential to satisfying our discerning Guests and contributing to the Company’s continued success. WHO WE’D LIKE TO WORK WITH People who genuinely like people and respect each other’s contributions People who are Team Players who enjoy creating exceptional premium Guest Experiences for all to enjoy People who contribute positively to our Team’s experience and company culture by recognizing the best way to deliver exceptional Guest Experiences is through developing a world-class Employee Experience and Company Culture People who are committed to learning and developing Bottega Louie Systems & Tools to consistently serve premium Guest Experiences that exceed what we want as discerning Guests People committed to working with the operating discipline required to provide sustainable benefits to all our Stakeholders: Guests, Team Members, Vendors, Investors and the Neighborhoods where we operate People who are Full-time professionals available to work 40 hours per week, able to lift 35 lbs and stand and move for extended period of times

Responsibilities

Provide the guest with personal, gracious, and professional service, catering to their individual wants and needs
Provide the guest with thorough knowledge of the merchandise offered for sale in the pastry case and packaged market products
Translate this knowledge into creative selling techniques to promote profitability
Greet customers and ensure that all customers are completely satisfied
Determine customer needs and suggest additional merchandise to meet their needs
Provide attentive service and establish an immediate rapport to our guests in the Patisserie
Maintain daily awareness of merchandise in stock
Promptly follow up on all special orders and special service request
Professionally handle difficult customer situations and immediately involve or notify management when needed
Accurately describe all coffee and pastry items and upsell to guests. This includes focusing on details with a warm friendly, clear and highly professional style
Properly handle cash and maintain the register, this includes accurately entering tips, placing orders, and keeping a balanced drawer
Knowledge of food allergens in our products
Keep up to date on seasonal items in the Patisserie
Receive and fulfill guests’ orders on all Patisserie items
Create all Bottega Louie coffees and teas for the market and café and abiding by Bottega Louie recipe standards, sanitation standards and maintaining speed of service
Keeps a clean, well-stocked and organized workstation
Receive all Patisserie products and restock throughout the shift
Properly store and rotate macarons
Become certified through all Bottega Louie Patisserie Positions (Barista, Product Knowledge and Sales)
Present a positive attitude toward merchandise, company and other fellow employees
Work closely with staff to create a steady flow of service
Due to the nature of the business and the fluctuating demands, you may be asked to help in other areas of the Patisserie and may have to perform other duties as required or assigned