SALES ASSOCIATE (Part-time)

Mathis Home•Irvine, CA

13h•$20,000 - $200,000•Onsite

About The Position

Under general supervision of the Sales Manager, the Sales Associate’s primary responsibility is to provide the best service whether or not the customer chooses to make a purchase. Responsible for maintaining a friendly and professional environment by greeting and acknowledging every customer and co-worker that approaches. Job requires being reliable, responsible, and dependable. Must have attention to detail and be thorough in completing work tasks. Sales Associates will be on their feet for long periods of time walking the showroom floor. Accurately and efficiently complete all sales transactions. Effectively communicate customer service issues and requests to management. EXAMPLES OF WORKED PERFORMED: Sales Associate’s promote and sell merchandise displayed on show room floor; work directly with internal and external customers; follow up with customer orders and inquires; assist with any problems associated with merchandise in conjunction with customer service and warehouse operations; work on an organizational level with other departments to ensure customer needs are met; ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs; explain features of products in a manner that the customer will understand; explain features of products that will benefit the customers based on their needs; prepare sales tickets for orders obtained; assist customers in making product selections based on customers specifications; recommend, select, and help locate or obtain merchandise based on customer needs; describe merchandise and explain use, operation, and care of merchandise to customers; must stay educated on new products, policies, as well as advertisements the store is running; knowledge of methods for showing, promoting, and selling products; sales associates may perform “house calls”, traveling to a customer’s home to help design a catalog of products for a customer to review for purchase to fit their home décor; use excellent customer relations. Following up with customers by email and phone. Perform any other duties as directed by management.

Requirements

Ability to lift merchandise of 10lbs
must be able to walk or stand for long periods of time
must be able to listen and respond to customer’s needs
ability to communicate effectively with team members
knowledge of employment and safety procedures

Nice To Haves

sales experience preferred
positive attitude when working with internal and external customers
Mandarin Speaking is a plus!

Responsibilities

promote and sell merchandise displayed on show room floor
work directly with internal and external customers
follow up with customer orders and inquires
assist with any problems associated with merchandise in conjunction with customer service and warehouse operations
work on an organizational level with other departments to ensure customer needs are met
ask customers questions about products, prices, availability, and product uses to get a better understanding of the customer’s needs
explain features of products in a manner that the customer will understand
explain features of products that will benefit the customers based on their needs
prepare sales tickets for orders obtained
assist customers in making product selections based on customers specifications
recommend, select, and help locate or obtain merchandise based on customer needs
describe merchandise and explain use, operation, and care of merchandise to customers
stay educated on new products, policies, as well as advertisements the store is running
perform “house calls”, traveling to a customer’s home to help design a catalog of products for a customer to review for purchase to fit their home décor
use excellent customer relations
follow up with customers by email and phone
perform any other duties as directed by management