SALES ASSOCIATE

Cove Communities•Casco, ME

55d•$17

About The Position

Cove Communities' sales professionals are people, people. The Sales Associate’s responsibilities include working closely with customers each day to determine their needs and recommend the right solutions. You should be able to teach customers new perspectives, specifically tailored to their most pressing needs, promptly resolve purchase barriers and ensure maximum customer satisfaction with the Cove Sales Experience. The Sales Associate should be a team player and willing to go above and beyond when representing Cove Communities.

Requirements

Trustworthy – reliable and do what you say you’re going to do.
Responsible – accountability and willing to dig into the root of any issue.
Organized – be able to maintain files, listings and all sales paperwork in an orderly fashion
Detailed – pays attention to detail
Proactive – ability to initiate activities that need to be done without needing prompting
Team Player – be willing to do whatever it takes to make the sales department successful
Empathetic – must have a deep desire to understand the concerns that a prospect might be facing and find an ideal solution to best meet their needs and wants.
Intentional listening – listen with purpose, listen to understand.
Passionate – love closing the deal and making a difference in the lives of others.
Focused – driven and self-motivated.
Basic understanding of sales principles and customer service practices.
Dedicated to delivering exceptional customer service.
Ability to perform under pressure and address complaints promptly.
Ability to accurately process and complete sales contracts and closing paperwork.
Must understand and be open to learning about selling in a land-lease community.
Excellent communication skills; friendly, approachable and can build great relationships with customers.
Excellent phone etiquette.
Ability to work in a fast pass office and adapt to change.
A high school diploma or general education degree (GED) required
Working knowledge of Salesforce or comparable CRM
Track record of over-achieving sales quota

Nice To Haves

Real Estate License preferred
1 year of sales or hospitality experience preferred
Home sales experience is a plus
Knowledge of local markets, competition, Real Estate laws/rules, public opinion, local and national trends, and governmental regulations related to home buying

Responsibilities

Ensure high levels of customer satisfaction through excellent sales service.
Assess customer's needs and provide assistance and information on home features and benefits that will ‘fit’ those needs and desires.
Follow and achieve the department’s sales goals on a monthly, quarterly, and yearly basis.
“Go the extra mile” to drive sales.
Team up with co-workers to ensure exceptional customer service.
Facilitate weekly and monthly open houses and provide an open house recap to the Sales Manager.
Input, call, track, manage and follow up on all leads and customers. Maintain CRM system assigned customers daily as needed; SalesForce.
Inspect the community, model homes, homes for sale, and promotional signage to ensure a retail-ready environment.
Maintain a professional sales office and ensure that models and home inventory are open and ready during business hours.
Engage all potential residents/customers immediately upon entering the sales office. Serve as back-up to other members of the sales team as needed.
List new homes, and Cove owned homes and maintain the website daily by adding new listings.
This position requires Saturday and Sunday availability. Thursday - Monday schedule.