Sales Associate

Cedarhurst of Lincoln • Lincoln, NE

28d

About The Position

The Sales Associate, reporting directly to the Director of Sales, supports occupancy growth by coordinating all aspects of the move-in process for new residents as well as internal moves and transfers within the community. This role assists with contracts, assessments, logistics, and apartment readiness while ensuring smooth communication with residents, families, and staff. By championing the move-in experience and delivering exceptional customer service, the Sales Associate helps achieve budgeted occupancy goals and supports the community’s commitment to hospitality and resident satisfaction.

Requirements

• High School Diploma or GED required.
• Basic understanding of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint).

Nice To Haves

• Associate degree in business, marketing, communications, or a related field, or equivalent relevant experience preferred.
• Experience in sales or customer service preferred, ideally within senior living, healthcare, or a related hospitality-driven industry.

Responsibilities

• Create resident contracts and coordinate the move-in process.
• Champion the move-in process and assist with new resident assessments.
• Attend and participate in all required trainings, team meetings, town hall meetings, online learning resources, and others as required.
• Provide tours to prospects, as needed.
• Program pendants & activate key cards as needed.
• Maintain all marketing packets, collateral, and brochures as needed.
• Communicate and interact with residents, families, and team members in a kind, respectful, and effective way.
• Champion hospitality and deliver excellent customer service to residents, families, visitors, and vendors.
• Follow up daily with new move-ins during the first week of residency to assist with orientation and troubleshooting issues/concerns.
• Assist with the execution of lead-generating events as determined by the Marketing team and Director of Sales
• Coordinate the logistics, paperwork, and apartment readiness for all move-ins at the time of deposit through move-in.
• Ensure effective communication is being utilized by community staff with the residents’ families concerning residents’ care, encompassing their physical, personal, and emotional wellbeing.
• Work well with others and take direction from management, as well as taking initiative with the capability to engage in conflict intervention and resolution for residents, families, employees, and others as needed.
• Other duties as assigned.

Benefits

• Cedarhurst offers a competitive benefits package, including medical insurance, life insurance, long-term disability coverage, and a 401(k) plan with company match (after one year of service) for eligible employees.
• Along with comprehensive benefits, we offer GROW Points—a unique rewards system that celebrates your hard work and dedication.
• You’ll also enjoy perks like exclusive Skechers shoe discounts, early paycheck access, and more!

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 251-500 employees