Sales Associate

Five Below • Onalaska, WI

1d • Onsite

About The Position

At Five Below, the Sales Associate role is central to the store's energy, focusing on delivering outstanding customer service and driving sales. The company emphasizes a culture where associates are encouraged to 'Let Go & Have Fun' and contribute to a 'WOWplace' environment. Key aspects of the role include excellent people and sales skills, attention to detail in merchandise organization, ensuring well-stocked floors, and providing seamless checkout experiences. Five Below is a growing company with over 20,000 associates, driven by its purpose and 'The Five Below Way' values and behaviors.

Requirements

• At least 16 years old
• Available to work a flexible schedule
• Comfortable with or willing to learn technology (such as cash registers, hand-held and mobile devices)
• Good communicator with the ability to engage with customers
• Able to handle customer interactions and potential issues/concerns courteously and professionally
• Use basic information-gathering skills to solve problems
• Ability to learn procedural knowledge acquired through on-the-job training

Responsibilities

• Greet and assist customers promptly: Approach and acknowledge customers immediately, providing assistance and handling multiple customers efficiently.
• Understand and meet customer needs: Assess customer needs by sharing product knowledge, answering questions, directing them to merchandise, and offering recommendations. Engage in suggestive selling while staying informed on product availability.
• Promote store events and promotions: Inform customers about current store events, promotions, and special activities to enhance their shopping experience and drive sales.
• Resolve customer concerns: Address customer issues and use product knowledge to offer alternative solutions, aiming to turn returns into exchanges when possible.
• Communicate needs to management: Regularly inform management about merchandise restocking, service requirements, and any customer feedback in a timely manner.
• Support team and company goals: Collaborate with the team to achieve overall store and company objectives, contributing to a positive and productive work environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 1,001-5,000 employees