Sales Associate, Ann Mashburn

Mashburn•Charlotte, NC

14d•Onsite

About The Position

As a Sales Associate in our new Ann Mashburn Charlotte shop, in Specialty Shops SouthPark, you will be responsible for demonstrating the brand values in how you engage with and take care of customers. You will create a welcoming and memorable brand experience in the shop by discovering and assessing client needs, suggesting thoughtful solutions, building trusted relationships, and maintaining timely follow-up. You will enhance and develop the business by proactively reaching out to clients and sharing information on new products and events. You will also contribute to daily operations of the store to maintain our brand standards throughout all areas of the business. This is an hourly, non-exempt position.

Requirements

Passion for womenswear with knowledge of fabrics, garment construction, and styling preferred
Kind, friendly, and enthusiastic attitude with a desire to serve others and provide memorable hospitality
Proven ability to quickly build rapport and relationships with customers and colleagues
Proven ability to drive and exceed individual and/or team sales goals
Excellent communication skills and the ability to graciously handle multiple tasks simultaneously
Strong organization, attention to detail, and follow-up skills
Has a proactive, self-starter mindset that brings new ideas and solutions to the team
Is a motivated, resourceful problem-solver and team player with a "no task is too small" attitude
Approaches situations with positivity, flexibility, and creativity, even under pressure with tight deadlines
Has interpersonal skills to influence, collaborate with, and build relationships with others in cross-functional roles
Anticipates opportunities to drive business, build morale & solve problems
Has an entrepreneurial spirit & enthusiasm for growing with Mashburn
Reflects our core values of Hopeful Helpful, Humble, Hardworking, Nimble & Hospitable.

Responsibilities

Make all customers feel welcome and taken care of by exceeding their expectations and providing an exceptional brand experience
Demonstrate deep knowledge of the products and styling to advise customers of all shapes, sizes, and ages
Maintain an active client book, contacting clients regularly and providing appropriate follow-up
Create meaningful relationships with customers to personalize interactions, build loyalty, and develop brand ambassadors
Consistently achieve or exceed monthly and seasonal individual and store sales goals
Work as a team player, partnering with fellow associates and fostering open communication, to ensure a consistent customer experience and contribute to a positive working environment
Maintain a strong desire to continue to learn and grow every day
Maintain seamless operations and processes according to brand guidelines