PT Sales Associate

LOVESAC COMPANY

1d•Onsite

About The Position

We are a young-at-heart, fast-growing furniture company, dedicated to helping people fill their homes with Total Comfort™. We do this by designing and innovating furniture solutions that are adaptable, washable, expandable, and delivered-right-to-your-door-able, allowing our customers to live the life they want to live. Our Designed for Life mission started with Sacs, a seat so much better than your classic beanbag made with repurposed Durafoam and designed to reduce environmental impact while providing unimaginable, cloud-like comfort. From there, we expanded the possibility for sustainable furniture with Sactionals, a customizable modular sectional that can be endlessly rearranged to evolve with you. Our product line has grown a lot since our Sacs days, but our goal will always remain the same – to create truly adaptable, comfortable furniture that can be with you for life. About our Culture At Lovesac, we strive to be an employer of choice by embodying a culture that encourages team members to think and dream big. We call this Top Ambition. We aim to not only excel within our industry, but also make a meaningful impact on the world. Above all else, we’re driven by love (because it matters) and are dedicated to promoting love and happiness in all aspects of our work. It’s about success, of course, but it’s also about making a positive impact on everyone our business touches. About the Role As a Lovesac Sales Associate, you will use your top ambition to create a welcoming and engaging in-store experience and help our customers design our products to fit their style and space! If you are passionate about sustainability and products that are designed to evolve with you, love to build relationships and are dedicated to making every customer experience extraordinary – join our Lovesac Retail Team!

Requirements

18 years of age or older.
High-School Diploma or equivalent.
Minimum of 1 year of experience in a retail or customer service role.
Able to work flexible hours including evenings, weekends and holidays.
Able to effectively utilize technology for sales and customer support including demonstrating products, assisting customers and utilizing internal CRM systems to enhance customer experience and drive future outreach.
Support Lovesac's omni- channel customer experience by being flexible and able to assist in-person at your home store, local stores and third-party vendors, as well as remote customer service shifts.
Must be able to travel, as required by the Company in its sole discretion, to local stores, third-party vendors and for occasional meetings using various forms of transportation.
Demonstrate excellent judgment, integrity, and trustworthiness in managing financial transactions, handling sensitive business and customer data, customer privacy and ensuring the comfort and safety of persons and property. Effective communication skills and ability to manage conflict in a reasonable, nonconfrontational manner.
Must be able to move objects (including medium to large furniture items up to 75 pounds) from a lower to a higher position or horizontally from position-to-position or be able to assemble furniture while working on the selling floor. This position routinely requires the following actions; bending, twisting, kneeling, reaching, standing, stooping, walking, crawling, climbing.

Responsibilities

Actively engage with customers using our Lovesac selling techniques.
Achieve personal sales goals and key performance indicators.
Provides attentive service to all customers and builds customer loyalty.
Demonstrate a strong understanding of product knowledge and effectively demo, assist, and educate customers.
Guide the customer from first interest to purchase focusing on managing quotes, closing the sale, and maintaining relationships.
Conduct customer outreach using company provided tools and communication methods.
Quickly identify and resolve customer issues, ensuring a positive shopping experience.
Maintain a welcoming and visually appealing store by following visual merchandising standards.
Oversee store operations including but not limited to; opening & closing the store, inventory, exchanges, marketing, promotions and ensure they are followed to company standards.
Utilize company tools, sales data and reports to prioritize tasks and support daily operations.
Follow company policies and procedures, ensuring standards, minimizing risks, and maintaining safety in the store.
Meet or exceed individual sales goals and key performance indicators.
Perform other duties as assigned by Management.