Full Time - Sales Associate - Building Materials - Closing

Lowe's Companies, Inc.•Northbrook, IL

1d•Onsite

About The Position

As a Customer Service Associate at Lowe's, you will combine top-notch customer service skills with genuine care for people to help customers feel comfortable while shopping. This role is ideal for individuals who enjoy engaging with customers and assisting them in solving their home improvement challenges. Lowe's supports its associates with various benefits beyond competitive pay and flexible schedules, including health insurance options, tuition assistance, a company-matching 401(k), an optional Employee Stock Purchase Program, and a 10% Associate Discount. You can also learn new trade skills through the Track to the Trades program. Your daily activities will involve welcoming customers, helping them find and select products, occasionally loading merchandise, and ensuring all customer needs are met. While much of your time will be spent listening to customers, answering questions, and organizing merchandise, responsibilities may vary by department. Customer Service Associates are placed in departments such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, based on hiring needs and skillsets.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months Experience using common retail technology, such as smart phones and tablets
Reading, writing, and performing basic arithmetic (addition and subtraction)
Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Nice To Haves

6 months of Retail and/or customer service experience
Bi-lingual skills
Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service
Assist customers with locating and handling merchandise
Down stock merchandise by looking for empty areas on shelves and replenishing supplies
Process orders and deliveries accurately so customers receive merchandise as expected and on time
Cross-functionally train in other areas of the store to help deliver the best customer service
Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
Guide customers through shopping or checkout
Complete other duties as assigned

Benefits

Competitive pay
Flexible schedules
Multiple top-tier health insurance options
Lowe's tuition assistance program
Company-matching 401(k)
Optional Employee Stock Purchase Program
10% Associate Discount
Track to the Trades program
Health, Dental and Vision insurance
Life and Disability insurance
Paid time off based on role, tenure, and locality, including vacation, holidays, sick and volunteer time
Flexible spending and health savings accounts
Employee Assistance Program with concierge, work/life services and no-cost counseling for all kinds of needs
Education support programs, including tuition assistance and trade skills scholarships
Business Travel Accident insurance
Maternity and Parental leave
Adoption assistance
Lowe's Associate Discount and broad discount platform
Other discretionary benefits (based on eligibility) include annual bonuses, enrollment in Lowe's Employee Stock Purchase Plan and/or deferred compensation plan, and grant awards