Full Time - Sales Associate - Plumbing - Day

Lowe's Companies, Inc.•Franklin, KY

20h•Onsite

About The Position

As a Customer Service Associate at Lowe's, you will utilize top-notch customer service skills and genuine care to assist customers with their home improvement needs. This role involves engaging with customers, helping them find and select products, and solving their challenges. Daily responsibilities include welcoming customers, answering questions, occasionally loading merchandise, and ensuring all customer needs are met. While much of the time is spent interacting with customers and organizing merchandise, specific duties may vary by department. Customer Service Associates are placed in departments such as Appliances, Cabinets, Flooring, Live Nursery, Inside Garden, Hardware, Tools, Millwork, Building Materials, Plumbing, Electrical, Paint, Home Décor, Tool Rental, or Pro Services, based on hiring needs and skillsets.

Requirements

6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
6 Months Experience using common retail technology, such as smart phones and tablets
Reading, writing, and performing basic arithmetic (addition and subtraction)
Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Nice To Haves

6 months of Retail and/or customer service experience
Bi-lingual skills
Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials)

Responsibilities

Welcome customers to Lowe's, answer questions, and deliver friendly and professional customer service.
Assist customers with locating and handling merchandise.
Down stock merchandise by looking for empty areas on shelves and replenishing supplies.
Process orders and deliveries accurately so customers receive merchandise as expected and on time.
Cross-functionally train in other areas of the store to help deliver the best customer service.
Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds).
Guide customers through shopping or checkout.
Complete other duties as assigned.
Help customers find and select products.
Occasionally load merchandise.
Ensure all customer needs are met.
Listen to customers, answer questions, and organize merchandise.