Sales Associate

FASTENER DISTRIBUTION HOLDINGS LLC.•Commerce, CA

30d

About The Position

The Sales Associate is responsible for supporting daily sales execution and delivering high-quality customer service within a fast-paced, compliance-driven environment. This role partners closely with the assigned Sales Executive to source materials, manage customer requirements, and process quotes, orders, and shipments while ensuring accuracy, responsiveness, and adherence to ITAR and military contract standards. Operating at both an executional and service-oriented level, the Sales Associate identifies supply solutions, coordinates with vendors and customers, and resolves issues such as non-conforming materials to ensure seamless order fulfillment. Through strong communication, attention to detail, and disciplined use of ERP systems, this role supports customer satisfaction, operational efficiency, and reliable aftermarket support for defense customers.

Requirements

Bachelor’s degree or equivalent experience required
Must be computer savvy and learn company proprietary software program
Excellent verbal and written communication
Ability to multitask and work under pressure with accuracy
Ability to work independently as well as in a team setting
Strong project management skills
Ability to analyze a company’s big-picture data needs
Demonstrates strong customer service attitude and demeanor
Strong attention to detail
U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
ITAR Requirement
120.15. Some positions will require current U.S. Citizenship due to contract requirements.

Responsibilities

Ability to successfully locate and identify supply sources to fulfill customer requirements
Contacting sources to obtain quotes for price, condition, and availability for each requirement in addition to troubleshooting
Effective communication and maintaining a professional relationship with vendors customers, and colleagues
Resolve Non-conforming Materials (NCM), and always provide excellent customer service
Daily administrative work requiring high accuracy to input quotes and update the necessary information into Quantum ERP system
Process of daily Request for Quotes, Sales Orders, Purchase Orders, and arrangement of shipments
Drives for results and success; conveys a sense of urgency; pursues goals and works to achieve them
Demonstrate principled leadership and sound business ethics
Performs other duties as assigned