Sales Associate

Citi Trends•Baltimore, MD

32d•Onsite

About The Position

The Sales Associate is responsible for playing a critical role by delivering excellent customer service and by having knowledge of the merchandise to achieve excellent customer satisfaction. This position requires a proactive and vigilant individual who will remain highly engaged with customers, demonstrate integrity, effective communication skills, and the ability to work effectively in a dynamic retail setting. The Sales Associate will play a critical role in building a positive work culture, driving employee involvement, and supporting change management efforts within the retail organization.

Requirements

Excellent communication and organizational skills.
Ability to work a flexible schedule including nights and weekends.
Ability to perform mathematical calculations such as addition, subtraction, multiplication, division, and percentages.
High school diploma or equivalent

Responsibilities

Processes freight
Assisting with price changes/markdowns
Balances register according to company policy
Bags merchandise efficiently when completing a customer's transaction
Handles all cash, checks and credit cards correctly and by company policy
Obtains management approval when needed for returns, voids and checks
Handles maintenance and housekeeping duties as assigned
Provides proper customer service such as, but not limited to, greeting customer, abides by fitting room policies, rings customer in a timely fashion, thanks customer for shopping at store and invites them to return
Follows all safety procedures
Must keep a professional, neat appearance, including wearing a name tag
Assists management in merchandising sales floor according to stock level.
Explains our exchange/refund policies to customers after transactions.
Responsible for assisting Store Manager with Loss Prevention procedures, including preventing shoplifting and cash losses, reporting incidents of theft or dishonesty and following all current operational policies.
Performs other duties as may be assigned.