Sales Associate - AN Acura South Bay

United Fidelity Bank

1d • Onsite

About The Position

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in a no-haggle sales environment. This role involves responding to leads in a timely fashion, answering questions, providing information, and effectively guiding customers from phone and internet contact to an in-store experience while providing an exceptional customer experience. Sales Associates help customers select their perfect vehicle, negotiate terms to ensure payment options meet their lifestyles, budgets, and expectations, and close deals. They also provide exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction and helping transition customers to the Service department to support their ownership experience. AutoNation is redefining the car-buying experience, offering nationwide inventory and a supportive team. The company is one of the largest automotive retailers in the United States, a Fortune 150 member, and is undergoing a multi-year digital transformation. AutoNation fosters a culture built on trust, transparency, and teamwork, and is committed to creating a diverse, equitable, and inclusive environment. They also have a DRVPNK mission dedicated to raising and donating millions of dollars to cancer research and treatment.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• The willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Sales or customer service experience preferred
• Prior sales experience, retail preferred

Responsibilities

• Interact with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in our no-haggle sales environment
• Respond to leads in a timely fashion
• Answer questions, providing information and helping guide customers effectively from phone and internet contact to an in-store experience
• Provide an exceptional customer experience
• Help our customers select their perfect vehicle
• Negotiate terms to ensure that payment options meet their lifestyles, budgets, and expectations
• Close the deal
• Provide an exceptional customer experience both before and after purchase
• Drive loyalty by following up to ensure customer satisfaction
• Help transition customers to the Service department to support their ownership experience

Benefits

• Competitive benefits
• Career paths into finance, management, and beyond
• Competitive compensation
• 401k matching
• Insurance plans (health, dental, vision)
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access amazing deals and discounts through YouDecide, a website with offers from top providers and retailers

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees