Sales Associate - AN Subaru Spokane

AutoNation • Spokane, WA

18h • Onsite

About The Position

The e-Commerce Sales Associate interacts with hundreds of customers – online, over the phone and in person – to help guide their vehicle purchase in a no-haggle sales environment. Key responsibilities include responding to leads in a timely fashion, answering questions, providing information, and effectively guiding customers from phone and internet contact to an in-store experience, all while providing an exceptional customer experience. Utilizing outstanding communication and listening skills, the associate will help customers select their perfect vehicle, negotiate terms to ensure payment options meet their lifestyles, budgets, and expectations, and ultimately close the deal. This role also involves providing exceptional customer experience both before and after purchase, driving loyalty by following up to ensure customer satisfaction, and helping transition customers to the Service department to support their ownership experience.

Requirements

• High school diploma or equivalent
• Proven ability to provide an exceptional customer experience
• Drive to set and achieve targeted goals
• Demonstrated communication, consultative, interpersonal and organizational skills
• Willingness to follow up with customers
• Experience and desire to work with technology
• Valid in-state driver’s license and an acceptable, safe driving record

Nice To Haves

• Prior retail sales experience

Responsibilities

• Interact with customers online, over the phone, and in person to guide vehicle purchases in a no-haggle sales environment
• Respond to leads in a timely fashion
• Answer questions and provide information to customers
• Help guide customers effectively from phone and internet contact to an in-store experience
• Provide an exceptional customer experience
• Help customers select their perfect vehicle
• Negotiate terms to ensure payment options meet customer lifestyles, budgets, and expectations
• Close vehicle deals
• Provide exceptional customer experience both before and after purchase
• Drive loyalty by following up with customers to ensure satisfaction
• Help transition customers to the Service department to support their ownership experience

Benefits

• Competitive compensation
• 401k matching
• Health insurance plans
• Dental insurance plans
• Vision insurance plans
• Maternity benefits
• Associate purchase and discount programs for new and pre-owned vehicles, services, parts, collision, accessories, and AutoGear
• Access to amazing deals and discounts through YouDecide (a website with offers from top providers and retailers)
• Opportunity to join the DRVPNK mission to raise and donate millions of dollars to cancer research and treatment, partnering with cancer charities nationwide

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees