Sales Associate

Petco•Poway, CA

1d•Onsite

About The Position

Petco is a company dedicated to helping pets live their best lives, operating as a destination for pet parents to find products, services, and expert support. With over 60 years of experience, Petco nurtures the pet-human bond through more than 1,500 stores, 250+ Vetco Total Care hospitals, preventive care clinics, and distribution centers across the U.S., Mexico, and Puerto Rico. The company also founded Petco Love in 1999, supporting animal welfare groups and facilitating adoptions for millions of animals. As a Sales Associate, you are central to the Pet Care Center experience, assisting pet parents in finding suitable products and solutions while fostering a welcoming, safe, and engaging environment. This role is ideal for individuals who enjoy helping others, are eager to learn about pet care, and thrive in a fast-paced, purpose-driven retail team setting.

Requirements

Passion for animals and interest in pet care
Strong communication and interpersonal skills
Ability to multitask and work in a fast-paced environment
Basic math skills and comfort handling cash and transactions
Strong attention to detail and reliability

Nice To Haves

Previous retail or customer service experience

Responsibilities

Support the health, safety, and proper care of all animals in accordance with Petco policies and standards
Share accurate product and pet care information to help customers make informed choices
Help maintain a clean, safe, and welcoming environment for pets, customers, and partners
Greet customers and deliver friendly, helpful, and solution-focused service
Create positive shopping experiences that build trust and customer loyalty
Support teammates through collaboration and teamwork
Help maintain an organized, visually appealing sales floor
Assist customers in selecting products and services that meet their pets’ needs
Process sales, returns, and exchanges accurately and efficiently
Stock shelves, replenish merchandise, and support inventory integrity
Assist with store recovery, merchandising, and promotional set-ups
Follow all company policies, procedures, and safety standards
Support additional tasks and responsibilities as assigned
Deliver consistent, courteous, and knowledgeable service
Educate customers on products, services, and promotions
Support store sales and service goals
Maintain store cleanliness, organization, and presentation standards
Assist with inventory replenishment and stock accuracy
Support daily operational routines and task execution