Sales Associate

CADY•Charlotte, NC

50d•$15 - $15•Onsite

About The Position

Under the direction of your Studio Manager, the Experience Ambassador (Sales Associate) role is crucial for maintaining a positive client experience and ensuring the success of the overall business. In this role, you will play a pivotal part in elevating our customers' experience and ensuring that every person who walks through our doors receives exceptional service. The ideal candidate will have a passion for creating positive interactions, a keen eye for detail, and a commitment to fostering a welcoming and memorable environment.

Requirements

Must be at least 18 years of age
High School diploma or equivalent
Must pass a satisfactory background check
Exceptional interpersonal and communication skills
A positive and proactive attitude with a passion for delivering outstanding service
Ability to multitask and prioritize
Professional demeanor shown in person, on calls and in emails
Excellent organizational skills with strong attention to detail
Team player mentality with a willingness to collaborate with colleagues on ideas and initiatives
Flexible with working in a fast-paced environment
Extended periods of viewing computer screens
Able to walk/move inside or outside for more than 6 consecutive hours
Significant noise and other potential sensory stimulants (i.e., busy retail environment with camera flashes, music, and sometimes crowded area)
Able to move up to 20 lbs
Able to communicate verbally with team members and customers

Responsibilities

Greet and engage with customers in a friendly and approachable manner
Anticipate and understand customer needs to provide proactive assistance
Develop a deep understanding of our products and services to effectively guide and educate customers
Stay informed and knowledgeable about promotions, offerings, and any changes in products/services
Driving KPI metrics and achieving studio goals
Address customer concerns or issues promptly and effectively, seeking solutions that leave customers satisfied.This would include collaborating with relevant departments to resolve more complex customer challenges
Client interaction and studio maintenance skills
Interact with clients during the image presentation, helping them understand and choose their finalized images. Provide assistance in placing orders, answering questions, and addressing concerns
Collaborate with the photographers and other team members to ensure a seamless transition from the photography session to the presentation and ordering process
Effectively communicate the Cady brand identity to clients. Ensure that the values and messaging of the studio are consistently conveyed throughout the session, presentation and interaction process
Be prepared to handle any issues or concerns that may arise during the presentation or ordering process. Work towards finding satisfactory resolutions for both the client and the studio