Sales Associate - Optical - Part Time

National Vision•Castleton, IN

4h•Onsite

About The Position

The Sales Associate at Eyeglass World is part of a fashion-forward optical retailer with over 100 locations nationwide, offering stylish eyewear, designer looks, and same-day service. The role involves providing high-quality customer service, meeting sales objectives, ensuring timely delivery of quality products, and assisting with various store operations. Eyeglass World is part of National Vision, which aims to make quality eye care and eyewear affordable and accessible for all. The position also offers Sundays off.

Requirements

Effective interpersonal skills.
Ability to present and sell eyeglass features and specialty lenses.
Strong customer service skills.
Ability to learn optical knowledge.
Ability to work and interact effectively within a store environment, adhering to and promoting all store policies, procedures, and regulations.
Ability to stand for extended periods of time that may average 6-8 hours.

Nice To Haves

Previous retail experience

Responsibilities

Greet customers in a friendly manner and ensure high quality customer service.
Meet National Vision’s sales objectives.
Maintain awareness of same day service using “Ready When Promised” production board.
Ensure customers receive quality products in a timely manner.
Assist with answering phones efficiently in accordance with National Vision telephone protocol.
Ensure all customer service complaints are handled effectively and efficiently.
Review reasons for redos and implement practices to correct. Ensure quality standards are met.
Check on status and notify customers when orders are in or of any delays.
Ensure all intra-web functions are done daily including cancelled job status, backorder list and problem jobs.
Assist with dispensing eyeglasses and contact lenses to customers, if permitted by state law.
Perform insertion and removal training of contact lens as directed by management and permitted by state law.
Ensure store cleanliness policies are adhered to at all times.
Complete inventory count and replenish stock as necessary.
Ensure all visual merchandising is implemented and maintained.
Ensure that the eyeglass department is kept clean and organized at all times.
Ensure that inventory control and loss prevention procedures are followed at all times.