Sales Associate

Skin Laundry • Mission Viejo, CA

1d • Onsite

About The Position

The Sales Associate role at Skin Laundry in Mission Viejo, CA, is a part-time position with a compensation of $18 per hour. This role is crucial for achieving daily sales and conversion goals, delivering exceptional client service by educating clients on products, memberships, and treatments, and supporting clinic-wide retention and loyalty programs. The associate will also be responsible for operational tasks such as opening and closing procedures, inventory management, maintaining cleanliness, and executing compliance tasks. Additionally, the role involves team support and peer leadership, including on-the-floor coaching, assisting with onboarding, acting as a point of contact for issues, and fostering a collaborative environment. Compliance with operational policies and safety procedures is also a key aspect. The position requires availability for weekends, a minimum of 4 days per week, and an average of 16-24 hours per week, with a schedule committed 60 days in advance. It is an on-site role that may occasionally require travel to other clinics for coverage.

Requirements

• Intermediate knowledge of retail operations, POS systems, and cash handling.
• Familiarity with Zenoti or similar scheduling and sales software.
• Strong product knowledge and passion for skincare and client education.
• Advanced interpersonal skills with the ability to coach peers and foster teamwork.
• Strong communication and problem-solving abilities.
• Reliable, proactive, and accountable in daily execution.
• Minimum 1–2 years of retail, hospitality, or service experience required.
• Must be at least 18 years of age to apply.
• Must be available and able to work weekends (sat AND sun) regularly.
• Must have availability to work a minimum of 4 days per week.
• Must be able to work 16 hours per week on average, with the ability to flex to 24 hours.
• Must be available to work during Clinic Operating Hours (as posted on website subject to change).
• Must be able to commit to a schedule made 60 days in advance.
• Reliably commute to home clinic location & periodically travel to other clinics to provide coverage as needed.
• Requires flexibility in working hours, including evenings, weekends, and holidays, to meet the demands of high-volume clinic environments.
• Requires a strong presence during assigned shifts to lead operations, engage with clients, and support team success.

Nice To Haves

• Leadership or keyholder experience preferred.

Responsibilities

• Lead by example in achieving daily sales and conversion goals.
• Deliver exceptional client service by educating clients on products, memberships, and treatments.
• Support clinic-wide retention and loyalty programs through relationship building and consistent follow-up.
• Reinforce Skin Laundry’s service standards and brand values during every client interaction.
• Support opening and closing procedures, including register reconciliation, invoice closeout, and clinic readiness.
• Maintain accurate inventory levels by assisting with restocking, receiving shipments, and product counts.
• Ensure cleanliness, organization, and merchandising standards are consistently met.
• Execute operational checklists and compliance tasks as directed by the ACM or CM.
• Provide on-the-floor coaching and real-time feedback to Sales Associates.
• Support onboarding and training of new team members under ACM/CM guidance.
• Act as a point of contact for questions or issues during assigned shifts and escalate to leadership as appropriate.
• Foster a supportive, inclusive environment that encourages collaboration and growth.
• Follow and reinforce all operational policies and loss prevention procedures.
• Report any safety, compliance, or operational concerns promptly.
• Maintain professional conduct consistent with Skin Laundry’s standards of integrity and respect.
• Participate in regional meetings, trainings, or team events as assigned.
• Assist with in-clinic activations, promotional events, or marketing initiatives.
• Provide occasional coverage for peer shifts to ensure continuous operations.

Benefits

• Skin Laundry Employee Treatment & Product Discount Program.
• Commitment to employee growth and development.
• Work/Life Balance initiatives, including an extensive Holiday Policy and support for mental health.
• Leadership support and upliftment.
• Safe space to speak up, give feedback, and share needs (Speak Up Culture).
• Humble, kind, and self-aware team environment free from bullying, gossip, racism, or discrimination.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees