Studio Sales & Operations - Sales Associate

Orange Theory Fitness • Laguna Niguel, CA

11h • $17

About The Position

We are seeking a Part Time Sales Associate to join our team. The Sales Associate role assists in running all “front of house” fitness studio operations, with a strong focus on premium customer service as well as meeting sales expectations. Ideal candidate has strong customer service skills and basic sales experience. The Sales Associate is responsible for meeting and exceeding all key performance sales indicators for the fitness studio, including membership sales and renewals, retail and concession sales, maximizing workout traffic, and maintaining premium customer service levels. Orangetheory is a 1-hour, full-body heart rate zone and strength training workout that delivers a more personalized experience in a group setting. Designed to be effective and efficient, our workout classes boost metabolism, burn fat and calories, build strength and confidence, and improve overall fitness. Specific job duties and selection requirements vary between Orangetheory studio locations and more details can be provided by the studio’s hiring manager if you are selected to move forward in the interview process.

Requirements

• Excellent customer service skills
• Previous sales experience, with strong sales skills (experience working in a sales quota bearing structure highly preferred)
• Solid verbal and written communication skills required
• Able to multi-task and excel in a busy environment.
• Functional computer skills required
• MS Office basic programs (word, excel), Internet, Basic computer program software use
• Health & Fitness minded people strongly preferred
• High school diploma required.
• Ability to work and function in an ORANGE TEAM environment (Orange is more than a just a color, it’s an attitude)
• Flexible to work day, evening and/or weekend hours as needed
• Must work evenings, Saturdays, Sundays and early mornings.

Responsibilities

• Establishes and maintains an effective referral program
• Maintains accurate records using established OTF sales systems.
• Conducts telephone inquiries/follow up calls/customer care calls.
• Leads OTF studio previews with prospects and/or fitness program holders
• Greets members and guests promptly, enthusiastically and with a smile to create a friendly positive entrance into the OTF studio
• Accurately follow the daily studio cleaning checklist ( pre/during/post ) shift activities
• Must be able to participate in 1-2 OTF scheduled workouts per week
• Maintains an organized and clean lobby/front desk area
• Responsible for processing accurate cash and credit card transactions
• Follow up and follow through activities with all prospective clients
• Responds immediately to member requests, inquiries and concerns.
• Properly on-boarding all OTF clients through the use of Client Intake Forms and FP Agreements
• Works closely with Fitness Team to ensure that processes are fulfilled
• Responsible for attending and participating in all relative OTF training programs
• Generating new leads through current members, influencers, community outreach, and social media
• Converting leads into members and timely outreach to new leads
• Contacting potential clients through cold calls and emails

Benefits

• Extensive Paid Training: We provide comprehensive paid training and certifications to ensure your success.
• Competitive Compensation: Enjoy competitive base pay, commission, and performance bonuses.
• Studio Membership: Access a free Studio Membership as part of your perks.
• Product Discounts: Take advantage of exclusive discounts on our products.
• Flexible Scheduling: Benefit from a schedule that accommodates your educational or personal goals.
• Casual Dress Code: Embrace a fitness casual dress code in a comfortable work environment.
• Collaborative Atmosphere: Work in a passionate and collaborative environment.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED