Sales Associate: Rock Hall, MD

Ace Hardware•Rock Hall, MD

52d•Onsite

About The Position

We are looking for friendly, customer oriented, and enthusiastic people to join the Ace Hardware team! As a company, we are dedicated to delivering an amazing shopping experience to every customer, every time! A Retail Sales Associate is responsible for assisting customers throughout the buying process. Their duties include greeting customers when they enter the store, helping customers find specific products or showing them how to use them and ringing up customer purchases on the POS register.

Nice To Haves

Retail Sales experience 1 year
Retail Math experience 1 year
Bi-lingual

Responsibilities

Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
Greet every customer you make eye contact with, anywhere in the store
Answer customers' questions and provide information on procedures and policies
Be at your workstation on time
Be "customer ready" whenever you are on the stage/sales floor
Maintain awareness of all promotions and advertisements
Recommend related items when appropriate and execute S.A.L.E.S. process
Keep your area of responsibility neat, clean, stocked and priced properly
Execute the daily operational, day-to-day goals and priorities assigned by store management
Assist in the training and development of peers
Actively participate in daily huddle meetings
Uphold merchandising and store cleanliness standards
Offer a carry-out if appropriate
Know the proper way to answer the telephone
Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor.
Address all safety concerns immediately
Advise store management of any pricing errors
Advise store management anytime you say "no" to a customer
Take initiative to learn product knowledge
Take initiative to learn selling skills
Perform other tasks as asked by store management
Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
Ensure all shipments are packed out in its proper home and all overstock is away
Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
Ring each transaction accurately
Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
Call for help when more than 3 customers are waiting
Keep busy around the registers when you are not ringing
Process merchandise returns as needed

Benefits

Generous SPIFF Plans
Generous employee discount programs
Major Medical, Dental, Vision Insurance, Short Term Disability & Prescription Coverage for Eligible Employees
401(k) Plan
Company Contribution to Retirement Savings Plan
Paid Training
Flexible Work Schedule
Direct Deposit-paid weekly for hourly positions
Supplemental Insurance Policies: Disability, Life Insurance, Accident
Company Paid Life Insurance for Eligible Employees
Flexible Spending Account "FSA" for Eligible Employees
Dependent Care FSA for Eligible Employees
Generous Vacation Time for Eligible Employees
Personal Time for Eligible Employees
6 Paid Holidays for Eligible Employees