Todd Snyder - Sales

American Eagle Outfitters • Greenwich, CT

6d • Onsite

About The Position

The Sales Associate is responsible for generating sales by providing the
customer with an exceptional shopping experience. The Sales Associate maximizes
sales by delivering efficient, friendly and knowledgeable service and ensuring
the store is neat, clean and well-presented at all times. The Sales Associate is
expected to role model AEO values and AEO Customer First behaviors in all
actions and interactions in order to create a positive Customer First
experience.

Todd Snyder - We're an American menswear brand based in New York City. Since
launching his eponymous label in 2011, Todd Snyder has redefined how modern
Americans can present themselves to the world in stylish and unexpected ways. We
are a talented, passionate, creative team of people working to design and market
the building blocks of a modern gentleman's wardrobe in a way that blends
heritage craftsmanship with a timely aesthetic. We believe that while trends may
come and go, some things - like the importance of dressing well and cultivating
a unique personal style - will never go out of fashion.
The company ships worldwide through its website, and operates 14 stores (and
counting) in the United States, which have been hailed as innovative retail and
lifestyle hubs by The New York Times, New York Magazine, GQ and others.
Todd Snyder is an Equal Opportunity Employer and is committed to complying with
all federal, state and local equal employment opportunity ("EEO") laws. Todd
Snyder prohibits discrimination against associates and applicants for employment
because of the individual's race or color, religion or creed, alienage or
citizenship status, sex (including pregnancy), national origin, age, sexual
orientation, disability, gender identity or expression, marital or partnership
status, domestic violence or stalking victim status, genetic information or
predisposing genetic characteristics, military or veteran status, or any other
characteristic protected by law. This applies to all Todd Snyder activities,
including, but not limited to, recruitment, hiring, compensation, assignment,
training, promotion, performance evaluation, discipline and discharge. Todd
Snyder also provides reasonable accommodation of religion and disability in
accordance with applicable law.

Requirements

• Previous retail experience preferred.
• Strong verbal and written communication skills specifically with customers, sales leadership team and associates.
• Demonstrated collaborative skills and ability to work well within a team.
• Ability to receive feedback and take action when appropriate.
• Able to stand and move about for extended periods of time with only short rest breaks; reach, bend, stoop, etc. to handle products.
• Available to work a flexible schedule to include evenings, weekends and holidays.
• Ability to handle multiple tasks while working in a fast‐paced and deadline‐oriented environment.
• Ability to perform all Essential Job Functions.
• Proficient with technology.

Responsibilities

• Consistently demonstrate the AEO Customer First selling standards in order to deliver a positive customer experience and achieve daily sales goals.
• Drive AE brand loyalty through being knowledgeable about all AEO loyalty programs and consistently informing customers of each program.
• Leverage company tools and technology to confidently provide the customer with product knowledge which will enhance customer engagement and maximize sales.
• Consistently provide support to fellow employees through sharing of knowledge, helping to complete tasks and/or assisting in customer interactions.
• Outfit the customer by suggesting key looks and incorporating latest trends and current promotions based on the customer’s individual style.
• Promote awareness and growth of the AEO and aerie brands by introducing customers to additional brand channels.
• Perform register sales transactions quickly and accurately in accordance with established cash control procedures and customer service guidelines.
• Ensure return merchandise is restocked to the correct product location on the sales floor; all damaged and defective merchandise is properly labeled and placed in appropriate area at the end of each shift.
• Maintain company brand standards of neat, clean and organized sales floor, cash wrap, fitting room and stockroom to ensure the store environment is safe and presentable for employees and customers.
• Execute efficient and effective handling of all merchandise from shipment processing, floorsets, markdown optimization and replenishment systems while maintaining backroom Standard Operating Procedures (SOP).
• Proactively resolve customer concerns in a manner consistent with company policy, and with customer satisfaction in mind; partner with store leadership team on elevated customer issues.
• Understand and adhere to all company policy and procedures.

Benefits

• Actual starting pay is determined by various factors, including but not limited to relevant experience and location.
• Subject to eligibility requirements, associates may be eligible to receive paid sick leave and AEO may provide REAL rewards at its discretion.
• Paid Time Off, paid sick leave, and holiday pay vary by job level and type, job location, employment classification (part-time or full-time / exempt or non-exempt), and years of service.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed