Sales Associate New York Store (M/W) - John Lobb
About The Position
Our New York store boutique is looking for a Sales Associate. The store is established selling ready-to-wear and made-to order shoes and accessories. General Mission This is a sales role dealing with John Lobb’s discerning and demanding international clientele. The position entails involvement in all aspects of daily boutique life, including dealing with stock and deliveries, after-care services, customer communication and administrative tasks. The successful candidate will be expected to be able to maximize sales whilst patiently delivering the highest level of customer service and building relationships, ensuring customer retention.
Requirements
- Previous experience (3 years minimum) in high-end/luxury international retail contexts; experience in the shoes / men’s clothing sector would be a plus
- Excellent communication skills: written and oral English
- Some experience of retail administration. A basic understanding of CRM, databases and e-commerce would be a plus.
- possess a sophisticated approach to selling and customer relations.
- be a team player.
- be dynamic, flexible and adaptable.
- be proactive and focus on performance.
- possess good problem-solving skills.
Nice To Haves
- Fluency in another language would be a strong advantage
Responsibilities
- Act as a member of the sales team offering excellent customer service, developing and maximizing sales opportunities whilst ensuring customer retention.
- Develop an in-depth knowledge of all John Lobb’s products: their features and benefits.
- Ensure that in store displays are constantly reviewed, kept fresh, relevant and attractive at all times.
- Deal with customer queries and correspondence.
- Ensure and participate in excellent aftersales and sales support activities.
- Maintain a constant knowledge of the stock that is available in the store and elsewhere.
- Ensure that stock is properly stored and handled and bring stock issues to the attention of the Store Manager.
- Participate in the stock ordering, receiving and maintenance processes.
- Contribute to the compilation, maintenance and utilization of an accurate customer database in support of CRM initiatives.
- Take part of security activities within the company’s guidelines and ensure, as far as practicable, that stock or other property is not put at unnecessary risk.
- Liaise with the wider John Lobb team as necessary in support of the store’s requirements.
- Undertake projects and responsibilities at the direction of the Manager.
Benefits
- Commission and bonus incentives based on sales performance
- Medical, Dental, Vision,
- Life Insurance and Disability
- Paid time off (annual vacation of 15 days, 11 company holidays, 3 floating holidays, 2 wellbeing days, and sick & safe time)
- Paid Parental leave and transition time
- Various voluntary benefits such as flexible spending accounts, voluntary life insurance
- Product discount and EAP resources
- Access to Family Building Support and more!
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
