Sales Associate-2

Richemont • Miami, FL

1d • $23 - $25

About The Position

THE WATCHMAKER OF WATCHMAKERS Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison’s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. HOW WILL YOU MAKE AN IMPACT? Jaeger-LeCoultre is looking for sales professionals who have a demonstrated track record in building client relationships and driving sales performance. As an Ambassador of the Maison, you are expected to achieve and exceed sales targets, as directed by management, and proactively develop a client portfolio while ensuring a luxury client experience. Participate in the daily operations of the boutique.

Requirements

• 3+ years previous experience in watches or high-value luxury product sales preferred.
• Strong understanding of Customer Service needs and customer priorities.
• Excellent computer skills
• Excellent interpersonal and communication skills are required
• Strong understanding of Customer Service needs strong attention to detail with the ability to manage multiple tasks simultaneously and with precision
• Self-starter with team-player approach
• Must be available to work retail hours including nights and weekends

Nice To Haves

• SAP exposure is a plus
• Spanish highly appreciated

Responsibilities

• Consistently achieve and/or exceed the monthly sales target, as directed by management.
• Cultivate strong client relationships whether in or outside the boutique representing the organization
• Demonstrate ability to proactively bring in new and develop existing clientele
• Develop high watchmaking and bespoke sales
• Ensure each client receives exceptional customer service
• Provide expert product knowledge and Maison history
• Assist clients with Customer Service needs, before or after sales
• Maintain brand’s high standards.
• Cultivate strong client relationships through exceptional service and Maison-specific CRM initiatives
• Standards of CRM outreach for clienteling, client follow-up are maintained.
• Partnering with Management to develop a plan for clients and prospects.
• Consistently and accurately, capture client data for follow-up and relationship building, effectively utilizing the tools that are available.
• Appropriately resolve client issues/concerns and escalate as needed to Management.
• Partner with Management to develop a plan to support, and participate to, in-store and offsite events and networking.
• Understand and comply with all security and operational policies and procedures for the Group, Maison and boutique
• Assist with daily set-up and breakdown of the boutique, and communicate on any maintenance issues
• Assist in the merchandising and daily maintenance of displays and back-stock
• Actively participate in daily and annual inventories and cycle counts to prepare and ensure full compliance
• Assist with special projects, as needed (i.e. price changes, supporting back office responsibilities, etc.)

Benefits

• We offer a generous compensation and benefits package for eligible employees.
• Employee wellbeing is a top priority at Richemont. We offer a comprehensive benefits program to support employees and their loved ones. Our core benefits include medical, dental, and vision programs. Health savings and flexible spending accounts are also available. The company offers income protection solutions including life insurance, disability benefits, and 401(k) with employer match. Understanding the importance of work-life balance, our total rewards include paid time off, a wellness reimbursement benefit, and access to the employee assistance program.
• Employees are encouraged to make a difference in their local communities with volunteer days off, supporting initiatives that drive change.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed