Sales Associate

Petco•San Diego, CA

2d•Onsite

About The Position

As a Sales Associate at Petco, you are central to the Pet Care Center experience, assisting pet parents in finding suitable products and solutions while fostering a welcoming, safe, and engaging environment. This role is ideal for individuals who enjoy helping others, learning about pet care, and thriving in a fast-paced, purpose-driven retail setting. Petco has been serving pets and pet parents for over 60 years, operating more than 1,500 stores across the U.S., Mexico, and Puerto Rico, alongside 250+ Vetco Total Care hospitals and distribution centers. With over 29,000 team members, Petco is committed to nurturing the pet-human bond and supports animal welfare through Petco Love, which has helped approximately 7 million animals find homes.

Requirements

Passion for animals and interest in pet care.
Strong communication and interpersonal skills.
Ability to multitask and work in a fast-paced environment.
Basic math skills and comfort handling cash and transactions.
Strong attention to detail and reliability.

Nice To Haves

Previous retail or customer service experience preferred

Responsibilities

Support the health, safety, and proper care of all animals in accordance with Petco policies and standards.
Share accurate product and pet care information to help customers make informed choices.
Help maintain a clean, safe, and welcoming environment for pets, customers, and partners.
Greet customers and deliver friendly, helpful, and solution-focused service.
Create positive shopping experiences that build trust and customer loyalty.
Support teammates through collaboration and teamwork.
Help maintain an organized, visually appealing sales floor.
Assist customers in selecting products and services that meet their pets’ needs.
Process sales, returns, and exchanges accurately and efficiently.
Stock shelves, replenish merchandise, and support inventory integrity.
Assist with store recovery, merchandising, and promotional set-ups.
Follow all company policies, procedures, and safety standards.
Support additional tasks and responsibilities as assigned.
Deliver consistent, courteous, and knowledgeable service.
Educate customers on products, services, and promotions.
Support store sales and service goals.
Maintain store cleanliness, organization, and presentation standards.
Assist with inventory replenishment and stock accuracy.
Support daily operational routines and task execution.