Sales Associate

Wild Rivers•Irvine, CA

48d•$17 - $18•Onsite

About The Position

As a Guest Services Sales Associate at Wild Rivers Water Park, you’ll be the first point of contact for guests, ensuring every visitor enjoys a seamless and memorable experience. You’ll actively engage with guests by selling tickets, recommending seasonal passes, and assisting with retail needs. This role is perfect for someone with excellent communication skills, a passion for customer service, and the ability to thrive in a fast-paced, team-oriented environment.

Requirements

Must be 15 years of age or older.
Friendly, approachable, and customer service-oriented attitude.
Strong communication skills and ability to provide clear and concise information.
Ability to remain calm and professional in difficult or stressful situations.
Must be able to work outside in various weather conditions and stand for extended periods.
Ability to follow detailed procedures and maintain focus during repetitive tasks.
Flexibility to work in various areas of the park as assigned.
You must be able to wear the required uniform and adhere to the dress code.
Ability to work in a fast-paced environment while maintaining attention to detail and guest satisfaction.

Nice To Haves

Experience in customer service or hospitality is a plus but not a requirement.
Ability to work on weekends and holidays.
Sales & POS experience is a plus but not required.

Responsibilities

Greet and welcome guests with enthusiasm and positivity, ensuring they feel valued and appreciated.
Provide clear and accurate information about park tickets, seasonal passes, and available promotions.
Upsell seasonal passes by informing guests about benefits and special offers.
Assist guests with any inquiries regarding park services, events, and amenities.
Address guest concerns or issues promptly, ensuring a resolution that exceeds expectations.
Always maintain an approachable and professional demeanor.
Accurately process ticket sales and upsell guests on seasonal passes.
Ensure that guests are aware of any discounts or promotions applicable to their ticket purchases.
Confirm and verify the guest season pass tier for potential discounts.
Keep track of all transactions, ensuring accuracy in pricing, receipts, and change.
Assist guests in selecting and purchasing items from the retail shop (e.g., Aqua Cases, Pucker Powder, park merchandise).
Maintain an organized and clean retail space, restocking items as necessary.
Follow proper retail procedures, including handling damaged or returned goods according to store policy (No Refunds, No Returns, No Exchanges).
Help guests with their purchases and offer recommendations to enhance their experience.
Ensure that all merchandise is accurately priced and displayed.
Process credit cards, and cashless transactions using the park’s POS system.
Set up and manage guest accounts for cashless spending, ensuring all guests understand how the system works.
Securely handle credit card transactions, ensuring all financial protocols are followed.
Engage with guests to promote the benefits of seasonal passes and encourage upgrades.
Be personable and approachable in your upselling approach to ensure guests are informed without feeling pressured.
Follow all Guest Services and Retail Standard Operating Procedures (SOPs) regarding guest interactions, merchandise handling, and sales transactions.
Adhere to the No Refunds, No Returns, No Exchanges policy, clearly communicating this to each guest at the point of sale.
Ensure all safety and cleanliness standards are maintained in the retail space and ticketing areas.
Perform opening and closing duties for retail and ticketing areas, including setup, cleanup, and inventory management.
Roll out and bring in retail items as required, ensuring that the workspace is organized and presentable for guests.
Attends all required training and pre-shift meetings.
Demonstrate excellent communication skills with guests, team members, and supervisors to ensure a smooth and positive guest experience.
Performs other duties or special projects assigned to support business needs.