Sales Associate - Part Time

Goodwill Industries of NCPA•Kane, PA

1d•Onsite

About The Position

The Sales Associate position at the Goodwill Store is responsible for selling merchandise through exceptional customer service, effective display techniques, and knowledge of product quality and characteristics. Key aspects of the role include fostering a friendly and welcoming environment for all customers, maintaining store cleanliness and organization, and efficiently processing cash register transactions. The associate is expected to understand and communicate the Goodwill Mission, assist customers with merchandise selection, and actively resolve any concerns or complaints. Additionally, the role involves assisting with merchandise stocking and rotation, promoting safety, reporting incidents, and supporting the training of volunteers and trainees.

Requirements

High school graduate or equivalent preferred, but on-the-job training is provided
Possess and consistently demonstrate the ability and willingness to utilize excellent customer service skills
Have good work habits such as acceptable attitude and punctuality
Respond appropriately to supervision
Understand how to approach a customer
Ability to demonstrate merchandise to shoppers
Basic knowledge of fashion, style, color, quality and the use of accessories
Basic knowledge of household goods, merit, purpose, awareness of the community and the buying habits of residents
Be able to adapt to a potential high volume/high stress situation
Possess adequate physical endurance to work at industrial standards
Be able to stand for long periods of time
Use hands to finger, handle, or feel
Reach with hands and arms
Push or pull
Occasionally sit, kneel, stoop, throw, turn and twist body
Regularly lift up to 25 pounds
Occasionally lift and/or move up to 50 pounds

Responsibilities

Promote a friendly and welcoming environment for all customers at all times
Project a friendly, positive, and professional demeanor throughout the work day
Greet all customers as they enter the store in a positive and professional manner
Treat all customers equally with respect and kindness
Maintain a positive, team oriented relationship with fellow associates and supervisors
Actively greet and engage all customers while performing work duties
Assist customers in determining location and selection of desired merchandise
Immediately cease all work duties to assist customers
Answer all phone calls promptly and in a pleasant and professional manner while using the approved script
Maintain store cleanliness, organization, and sizing in order to promote a pleasant and safe shopping experience for all customers
Actively strive to resolve all customer concerns, complaints and conflicts while maintaining a positive and friendly attitude
Seek supervisor assistance if unable to personally resolve issue
Consistently monitor customer checkout times and provide prompt aid to appropriately expedite transactions
Process friendly, efficient, and accurate cash register transactions while focusing exclusively on the customer
Count change back to every customer
Thank every customer for their purchase and their support of the Goodwill Mission
Possess an understanding of and a commitment to the Goodwill Mission
Demonstrate effective communication of the Goodwill Mission to customers, either verbally or through Mission related literature or messaging
Dress appropriately in accordance with Goodwill dress code
Work with people of all abilities
Display merchandise in the correct manner
Distinguish colors, in order to assist customers in coordinating merchandise, and to arrange displays
Make customers aware of reasons to buy items such as; quality, style, usefulness and condition
Timely and efficient stocking of clothing/wares etc.
Prepare merchandise for proper stock rotation
Promote safe conditions for all customers and staff and perform proper fire safety procedures
Promptly report any accidents/incidents and unsafe conditions or actions to a supervisor
Monitor constantly for any suspicious customer or associate behavior and promptly report any instance of theft to a supervisor
Assists management with the training of volunteers/trainees
Assist in loading/unloading of Goodwill truck
Prepares required daily sales reports
Makes daily bank deposits
Cross train in other areas as needed
Perform other related duties as directed by the Store Manager/Assistant Manager
Follow the policies and procedures and special instructions set down by the President and C.E.O. of Goodwill Industries, Vice President of Retail Operations, Senior Sales Manager and Store Manager/Assistant Manager
Investigate and report unsatisfactory conditions in the store to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Director of Retail Operations and/or Vice President of Retail Operations, following the chain of command
Report customer complaints to the Store Manager/Assistant Manager and/or Senior Sales Manager and/or Director of Retail Operations and/or Vice President of Retail Operations, following the chain of command
Assist Store Manager/Assistant Manager in directing and instructing helper/trainees to sell and display merchandise, and to perform normal duties of a Goodwill Industries Sales Clerk
Follow instructions, both verbal and written, from the Sales Management Department and seek guidance when needed
Keep Store Manager/Assistant Manager informed of significant events and trends concerning the Sales Clerk’s job activities
Keep Store Manager/Assistant Manager informed about any problems and suggestions concerning the store
Keep Store Manager/Assistant Manager informed about events and trends concerning the Sales Clerk’s job activities and also assist the Store Manager/Assistant Manager in all aspects of operating the Goodwill Store properly
Stress the importance of proper conduct and appearance to helper/trainee when exposed to the public and seek ways to improve their work proficiency
Stress to the helper/trainee the importance of neatness, accuracy, and self-discipline
Guide the helper/trainee to conduct themselves in a manner which will produce positive public opinion
Be responsive to customer interests and reactions such as complaints and suggestions received and take corrective action promptly and decisively
Be particularly careful of public opinion and the manner in which the conduct of helper/trainee and the appearance and the operation of the store affect such opinions