Sales Associate (M-F, 8am-4pm, Rotating Weekends 9am-1pm)

Vanderbilt University Medical Center•Nashville, TN

About The Position

Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health is committed to an environment where everyone has the chance to thrive and where your uniqueness is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research. Organization: SC VUH Gift Shop Retail Supply Job Summary: JOB SUMMARY Perform sales, display and clerical duties under direct supervision to achieve optimum customer service goals. . KEY RESPONSIBILITIES • Assist customers on sales floor and at customer service stations • Recognize needs with regard to merchandise location, pricing, and selection • Handle customer problems efficiently and politely to the customer's satisfaction • Ensure sufficient stock levels, appropriately priced for customer satisfaction • Conduct inventory of stock on a regular schedule as established by the buyer • Maintain accurate inventory records • Recognize reorder needs • Notify buyer and assist in placing reorders • Assist in identifying and processing merchandise to be returned to vendor for credit • Assist in receiving and pricing incoming merchandise • Notify buyer of any discrepancies • Assist in repricing stock such as markdowns, markups, etc. • Maintain accurate records of price changes, etc. • Ensure accuracy of purchase transactions • Perform customer purchase transactions quickly and accurately • Count and balance cash register till as necessary • Process special orders • Receive and process mail and phone orders promptly • Correspond with customers as needed to ensure satisfaction • Handle special order, general books, calculators, small electronics, etc. following standard procedures • Ensure work environment meets departmental objectives • Maintain attractive retail store in order to achieve merchandising objectives • Maintain clean and orderly stockrooms and work areas to facilitate sales and stocking activities TECHNICAL CAPABILITIES Our supporting roles are the core of all we do at Vanderbilt Health, helping us personalize the patient experience through our caring spirit and distinctive capabilities. We support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at VUMC for professional growth, appreciation of benefits, and a sense of community and purpose. We support each other and encourage excellence among all who are part of our workforce as we place a priority on designing with and for our patients and families. Core Accountabilities: Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members. Core Capabilities : Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements. Position Qualifications: Responsibilities:

Requirements

Relevant Work Experience Experience Level: Less than 1 year
Education: High School Diploma or GED

Responsibilities

Assist customers on sales floor and at customer service stations
Recognize needs with regard to merchandise location, pricing, and selection
Handle customer problems efficiently and politely to the customer's satisfaction
Ensure sufficient stock levels, appropriately priced for customer satisfaction
Conduct inventory of stock on a regular schedule as established by the buyer
Maintain accurate inventory records
Recognize reorder needs
Notify buyer and assist in placing reorders
Assist in identifying and processing merchandise to be returned to vendor for credit
Assist in receiving and pricing incoming merchandise
Notify buyer of any discrepancies
Assist in repricing stock such as markdowns, markups, etc.
Maintain accurate records of price changes, etc.
Ensure accuracy of purchase transactions
Perform customer purchase transactions quickly and accurately
Count and balance cash register till as necessary
Process special orders
Receive and process mail and phone orders promptly
Correspond with customers as needed to ensure satisfaction
Handle special order, general books, calculators, small electronics, etc. following standard procedures
Ensure work environment meets departmental objectives
Maintain attractive retail store in order to achieve merchandising objectives
Maintain clean and orderly stockrooms and work areas to facilitate sales and stocking activities