Sales Associate 1

East Fork Pottery•Asheville, NC

3d•$23•Onsite

About The Position

The Sales Associate staff position upholds and embodies East Fork Pottery’s high standards for person-centered, tailor-fit customer service. The ideal candidate will be able to effectively work with the Store Manager & fellow Store Associates to help meet and exceed monthly sales goals, while promoting the East Fork atmosphere.

Requirements

Ability to respect and communicate across lines of cultural differences
Ability to address conflict by assuming positive intent and seeking to understand
Ability to embrace a mistake without fault
A commitment to center the active process of self awareness
Excellent customer service skills
Strong skill set in using technology and systems efficiently
Ability to manage competing priorities
Ability to communicate clearly and concisely both verbally and in writing
Ability to problem solve
Ability to meet performance metrics
Ability to work a flexible schedule

Responsibilities

Implement strategies from management to reach monthly sales goals
Be able to speak knowledgeably about every product we carry in our store
Demonstrate selling and product knowledge strategies to determine the customer's needs and offer suggestions or alternatives
Ensure the highest level of customer care
Build genuine, lasting relationships with customers via quality interpersonal interactions
Serve as an extension of the brand by aligning with East Fork Mission, Vision and Values
Ensure a customer's positive final impression at the cash wrap by following/ensuring staff follow all company procedures
Understand merchandising guidelines and collaborate with management to maintain displays
Relay inventory/supply needs to Store Manager in a timely manner
Maintain general organization and cleanliness of storefront and storage rooms
Assist store management in receiving orders and processing shipment
Assist Store Manager in cyclical store inventory counts
Follow proper security procedures to protect employees, customers, and company assets
Have a good working knowledge of the technical aspects of our operation as it applies to customer inquiries
Make sure all customer facing interactions are value aligned
Open and close the store according to task list
Follow all company policies and procedures
Other tasks as needed