Sales Associate

ACE Cash Express•Mission, TX

3d•Onsite

About The Position

ACE Cash Express is seeking energetic, personable, and sales-oriented individuals to join their team. The role offers hourly pay plus bonus incentives to maximize earning potential. ACE Cash Express values its employees, empowering sales associates to utilize their customer service and sales skills to the fullest, and celebrating their commitment to successful store operations. The company fosters a workplace where collaboration and teamwork thrive, on-the-job learning and development are available, and excelling in one's role and assisting team members is encouraged. Employees are expected to strengthen relationships with customers, partners, and colleagues daily. ACE invests in its employees and promotes a culture centered on people, service, career advancement, and unity. Sales Associates are expected to have an entrepreneurial spirit, work independently, and be accountable for overall store performance. Building trust with customers is a top priority, requiring active listening, effective communication, empathy, and exceptional service. Sales Associates must understand the diverse range of financial products and services offered by ACE.

Requirements

High school diploma or equivalent is required.
Ability to work independently, embracing accountability for overall store performance.
Ability to listen actively, communicate effectively, and empathize with customer challenges.
Ability to understand the diverse range of financial products and services that ACE offers.
Ability to stand for extended periods, as well as sit, walk, reach with hands and arms, stoop, bend, and engage in verbal communication and active listening.
Ability to see clearly at both close and distant ranges, with the ability to adjust focus as needed.
Ability to occasionally lift and/or move up to 25 lbs.
Ability to work 10-12 hours in a confined work area, contingent on state specific labor laws.
Travel is primarily local but will include travel to more than one store in a day when necessary.

Nice To Haves

Two or more years of retail experience.
Proficiency in Spanish is welcomed in most of our markets.

Responsibilities

Understanding customers’ unique needs and recommending appropriate ACE products and services.
Communicating effectively with customers, empathizing with their challenges, and building trust.
Providing exceptional customer service to foster lasting relationships.
Handling a wide range of services that may vary by store, including cash handling, check cashing, lending, bill pay, and card services.
Prioritizing accuracy, confidentiality, and strict compliance with industry regulations and safety guidelines.