Sales Associate

Fast Retailing Group•Philadelphia, PA

30d

About The Position

At Theory, we create clothes that matter, that empower and improve the way we live through exceptional fit, fabric, and style. In 1997, Theory was founded in New York on the simple idea that stretch fabrics in tailored clothing could change how we dress and live. Two decades later, we continue to perfect our offering of elevated wardrobe essentials for the ambitious, urban man and woman. From sourcing materials from the best mills in the world, to the innovation and craftsmanship at our atelier in New York’s Meatpacking District, the integrity of our process is just as important as our final product. In 2004, Theory was acquired by Fast Retailing, spurring international expansion of the brand. Operating 440 stores worldwide, today Theory is a New York brand with a global mindset. Our customers dream big, achieve goals, and aim for perfection. So do we, and so do our clothes. The Responsibilities A Sales Associate works to achieve store sales goals and develop lasting client relationships. Through effective clienteling, the Sales Associate works to create a superior store experience for our clients that results in sales growth. A Sales Associate is also responsible for complying with policy, procedure, and company initiatives. In 1997, Theory was founded in New York on the simple idea that exceptional fit, fabric, and style can empower us to change the way we dress and live. Nearly three decades later, as part of the Fast Retailing Group, we continue to perfect our collection of timeless essentials, infusing them with the city's inherent energy, vibrancy, and sophistication. For those who seek to define their own path, our aim is to create clothes that inspire everyday confidence—for work and beyond—so you can make your mark. Today, we remain unwavering in our commitment to innovation through creativity, collaboration, and community. In everything we do, we’re conscious by design and dedicated to a sustainable future for all. 28 Years Operating 2,000+ Global Employees Every element of a Theory garment is meticulously considered and crafted step-by-step inside our design and innovation center in New York City's Meatpacking District.

Requirements

1-2 years’ prior work experience in a client-centric, sales environment
Dynamic interpersonal and communication skills, both verbal and written
Independent work ethic, time management skills
Computer skills to operate point of sale system, experiences with teamwork is a plus

Responsibilities

Meet personal and store sales and KPI goals
Demonstrate excellent knowledge of the product to support the brand goals
Develop sales techniques that are relevant to the market
Establish and maintains client-base
Leverage company tools, incentives & strategies to support meeting sales goals
Ensure effective communication between managers & other team members
Support keeping other team members motivated and engaged
Contribute new & innovative ideas to support meeting business goals
Resolves client needs quickly and effectively, ensuring customer satisfaction
Participates in all training and development meetings.
Ensure all functions of the store are maintained to support a superior shopping-experiences
Uphold store standards and policy and procedures daily
Assist in the maintenance in all areas of stock, shipping, and receiving protocols.
Identify product concerns and communicate inventory needs to support the business goals
Comply with all point of sale register policies and procedures
Ensure the highest level of customer service to each and all individuals in the store
Build meaningful relationships with clients through strong-interpersonal skills
Collaborate with all team members to support a superior shopping experience
Be present on and off the floor as a Theory Brand Ambassador