Sales Associate

Regency Management Services•Falls Church, VA

19h•Onsite

About The Position

As a Customer Service Representative, you will be instrumental in shaping customer experiences, treating everyone with respect and delivering world-class service in-person or on the phone. The role requires individuals who are computer-savvy, great at multitasking, possess strong interpersonal skills, and a true team spirit. This position offers a rewarding career path with exciting room for professional advancement for career-minded professionals who consistently set high benchmarks for customer service. You will provide exceptional sales support, processing orders accurately and efficiently, while maintaining a positive outlook. Strong customer service skills are crucial to identify root causes and assist customers efficiently, timely, and with empathy. Ashley Furniture Store is a leader in the home furnishings industry, dedicated to providing stylish, high-quality products and exceptional customer service. The company fosters a positive work environment where the team can thrive and grow, with over 75 locations across Virginia, Maryland, Pennsylvania, Delaware, New Jersey, New York, New Hampshire, and Massachusetts.

Requirements

Have a High School diploma or GED
Have strong business acumen and Excellent verbal and listening skills
Solid knowledge and computer literacy (Microsoft Outlook, Word, Excel, etc.)
Strong cash handling skills and Ability to calculate figures (discounts, interest, commission, percentages, area, etc.)
Strong interpersonal and human relations skills
Proven analytical and problem-solving skills
Ability to use sound judgment and decision making while effectively responding to common inquiries or complaints from customers or vendors
Be able to lift/ move up to 25 pounds, regularly

Nice To Haves

Being bilingual is a plus

Responsibilities

Enter customer orders into the system accurately and completely
Process payment to proper accounts
Responsible for security of cash and other legal tenders
Prepare daily deposits in accordance with Company policies and procedures
Answer incoming calls and respond to customer queries in a timely and courteous manner
Schedule deliveries that are convenient for the customers and comply with company procedures
Maintain all open orders and courteously communicate status with customers
Work daily reports according to Company requirements
Assist with showroom displays, tagging, and other tasks as needed to help maintain a customer-friendly showroom in keeping with the standards of Ashley Home Store Furniture
Assist Office Manager when needed