Sales Associate

McCoy Corporation•New Caney, TX

1d•Onsite

About The Position

The Sales Associate will assist customers with purchasing merchandise. This role involves greeting and interacting with customers, understanding their needs and preferences, and demonstrating and explaining available merchandise. The associate will select and suggest options suitable for the customer's needs, emphasize product features, quote prices and credit terms, and prepare sales orders. Responsibilities also include retrieving merchandise from the sales floor and/or yard, placing special orders, and building and maintaining customer relationships by entering data into a computer database. The Sales Associate will assist in resolving customer complaints, operate the cash register accurately using various methods, accept payments, and process returns and exchanges according to store policy. Additionally, the role involves assisting with stocking, restocking, front-and-facing products on shelves, and general housekeeping. This position does not have supervisory responsibilities.

Requirements

Excellent customer service skills.
Good verbal communication skills.
The ability to operate available equipment, such as cash registers, calculators, or scanners.
Basic mathematical skills, as needed to make change and give refunds.
Basic and intermediate knowledge of building products and local building codes.
Knowledgeable about the company’s products and services, as well as customer-related policies.
Successful completion of on-the-job training; completing levels 1 and 2 of the positional training offered.

Nice To Haves

A high school diploma or equivalent is preferred.

Responsibilities

Greets and interacts with customers.
Consults with customers to understand needs and preferences related to available merchandise.
Demonstrates and explains available merchandise, selecting and suggesting options suitable for the customer’s needs.
Emphasizes product features, quotes prices and credit terms, and prepares sales orders.
Retrieves desired merchandise from sales floor and/or yard; places special orders where appropriate and required.
Builds and maintains customer relationships by entering new customer data and other sales data for current customers into a computer database.
Assists customers in resolving complaints, including escalating them to management when appropriate.
Investigates and resolves customer problems with products or services.
Operates the cash register accurately using the UPC scanner, quick key, and product keywords.
Accepts money in the form of cash, checks, and credit or debit cards for items purchased.
Processes returns and exchanges according to store policy.
Assists with stocking and restocking products, front-and-face products on shelves, and assisting with housekeeping.
Performs other related duties as assigned.