Sales Associate

Hebrew Rehabilitation Center•Dedham, MA

48d

About The Position

A member of the Hebrew SeniorLife Marketing and Sales Team, the Sales Associate supports sales activities for Assisted Living (AL) at NewBridge on the Charles. The Associate serves as the primary point of contact for prospects, handling both phone and email inquiries. The Associate makes significant call-outs to prospect lists and wait list members to nurture relationships as well as drive new interest. The Associate tours prospective residents and provides ongoing applicant support for repeat visits, luncheons, family conversations, and product education. The Associate provides support at community relations events and assembles marketing packages for handouts and mail-outs. The Associate tracks all sales activity and generates reports in our customer relationship management system, Aline. The Associate also supports lead nurturing efforts including crafting and disseminating regular communications to segments of the lead database and our waitlist members. The Associate is a self-starter, possesses good judgment, has strong attention to detail, and has the ability to prioritize and manage multiple tasks. Interpersonal skills, empathy, and an interest in seniors’ lives are an important part of the customer services aspect of this role.

Requirements

Ability to work collaboratively in a fast-paced, dynamic environment
Ability to communicate the NewBridge continuum of services, amenities and financial options
Personality traits that exemplify customer service, patience and empathy
Strong verbal communication and listening skills
Organizational skills and the ability to coordinate multiple simultaneous activities
Strong initiative and the ability to perform successfully with moderate direction
2 years experience in sales or customer service
Proficiency in MS Office (Word, Excel, PowerPoint)
Strong verbal communication skills and good writing skills
An associate degree is a minimum requirement

Nice To Haves

Experience with sales and senior housing market preferred but not required
Experience with Aline software is preferred

Responsibilities

Serve as the primary contact for all telephone inquiries—help to qualify prospective AL leads
Follow-up with web and email inquiries in a timely manner
Maintain AL sales kit inventory, assemble new materials as needed, and package and arrange distribution for mail-outs
Triage leads to the appropriate sales person depending on the leads needed level of care at NewBridge and also encourage interested parties to explore our sister community, Orchard Cove as appropriate
Serve as the ongoing customer service liaison to prospects—schedule repeat visits, participate in luncheons, host family conversation, and provide product education
Track all sales activities accurately and promptly in Aline—develop deep knowledge of Aline and create custom reports as requested
Manage new resident application paperwork—collect, scan, organize, and follow up as needed with family members, physician offices, etc.
Make a significant number of outbound phone calls including calls to waitlist members to nurture prospect relationships, follow-up calls to exhaust old leads (i.e. individuals who previously expressed interest in NewBridge AL), and cold calls for new prospects
Support mass lead nurturing communications efforts including crafting and disseminating regular communications to segments of leads and our waitlist members
Support the sales and marketing team in community outreach event implementation, which could include booth set up and interacting with prospects
Conduct tours for potential AL applicants and their families
Participate in weekend events and tours as needed
Provide limited administrative support to the Assisted Living Sales Counselor
Assumes other related responsibilities as required