Sales Associate Costa Mesa
About The Position
Who are we? A High Jewelry Maison with a strong heritage who promotes exceptional know-how in an enchanting and creative environment. Our Maison is looking for talented individuals who contribute to developing and transmitting their expertise with care and no compromise. At Van Cleef & Arpels you will be surrounded by passionate experts and will contribute to many new projects which allows our Maison to regularly reinvent itself. At Van Cleef & Arpels, we are proud to hire talents from many different backgrounds and experiences. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. Are You a Good Match? Do you have a passion for High Jewelry, Art & Culture? Do you have experience with luxury products in your past? Do you have strong attention to detail and thrive in a fast-paced environment? If so, we’d love to get to know you! What are our expectations? A Sales Associate at Van Cleef & Arpels will be asked to achieve sales goals, while balancing daily business and High Jewelry sales. This person is responsible for developing a network and a loyal clientele. As well as attending social functions within the community to generate new business; invite current and prospective clients to in-boutique events and reach out through social media and other supports. This role is also responsible for CRM initiatives – responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting. A Sales Associate is asked to assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly. This person requires to provide excellent customer service – following up on after sales service and follow the repair process from start to finish. Must work to ensure customer satisfaction. This person must follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests. Van Cleef & Arpels Sales Associates are asked to share the Van Cleef & Arpels history, quality standards and collection information with their clients and assist in maintaining the aesthetic quality of the Boutique. More than a job…it’s an experience! If you are interested in joining the influential growth of the Maison with care, no compromise, and the drive to succeed then do not hesitate to enter the creative universe of Van Cleef & Arpels. By joining the Maison, you will be part of a nurturing team focused on delivering excellence and development. The recruitment process: • Please complete an application on the Richemont Career Site. • Selected candidates will be contacted by the HR team for an interview. #BloomWithVCA Salary: $24.04/ Hourly Salary will be negotiated based on skills and experience. This role is commission eligible. In our Group, you can start anywhere and go everywhere. Internal mobility is one of the best growth accelerators to develop within Richemont and our Maisons. We encourage our people to be curious, drive their own career, and dream big.
Requirements
- 5-7 years in a fast-paced luxury and/or sales background
- Required to have a strong understanding of Customer Services needs and customer priorities
- Excellent computer skills
- Strong attention to detail with the ability to handle multiple tasks simultaneously.
- Ability to establish and maintain effective relationships with customers and gain their trust and respect
- Excellent interpersonal and communication skills are a must
- Applicants must have valid work authorization for employment in the USA.
Nice To Haves
- Bachelor’s Degree or Jewelry Certification is preferred.
Responsibilities
- Achieve sales goals, while balancing daily business and High Jewelry sales
- Developing a network and a loyal clientele
- Attending social functions within the community to generate new business
- Invite current and prospective clients to in-boutique events and reach out through social media and other supports
- CRM initiatives – responsible for client data capture and accuracy, communication on novelties and events, gifting campaigns and clienteling reporting
- Assist in display set up each morning and display breakdown in the evening and help ensure products are stored safely nightly
- Provide excellent customer service – following up on after sales service and follow the repair process from start to finish
- Follow all implemented Maison policies and procedures involving security, consignments, after sales services, and valuation requests
- Share the Van Cleef & Arpels history, quality standards and collection information with their clients
- Assist in maintaining the aesthetic quality of the Boutique
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
