Sales Associate

ExpressBellevue, WA
$17 - $25Onsite

About The Position

PHOENIX Retail, LLC operates the Express and Bonobos brands globally. Express is a multichannel apparel brand focused on modern, confident, and effortless style for various occasions. The company operates over 400 retail and outlet stores, an online store, and a mobile app. This position is for a Retail Sales Associate at Express, responsible for providing an excellent in-store shopping experience for customers and assisting with various store tasks such as stocking, cleaning, and merchandise organization.

Requirements

  • High School or Equivalent
  • 0-2 of relevant job experience - minimum 6 months
  • Proficient in use of technology (iPad, registers)
  • Meets defined availability criteria, including nights, weekends and non-business hours
  • Meets physical requirements
  • Customer service skills and ability to interact with customers
  • Strong verbal and written communication skills specifically with customers, sales leadership team and associates
  • Demonstrated collaborative skills and ability to work well within a team

Nice To Haves

  • Previous retail experience preferred

Responsibilities

  • Maintain a clean and organized sales floor, checkout, fitting room, and stock room to ensure the store is safe and inviting to customers.
  • Follow company policies and procedures to ensure the safety of all our associates and customers.
  • Assist with product launch changes according to company SOP.
  • Deliver on all aspects of the customer experience model.
  • Process transactions quickly and accurately reducing the customers wait time.
  • Positively resolve customer service-related issues as they arise and determine resolution or escalate further – communicate all issues and resolutions to Store Management.
  • Drive credit and loyalty member programs by explaining benefits and encouraging customers to participate.
  • Other essential functions may occur as directed by your supervisor.

Benefits

  • Medical, pharmacy, dental and vision coverage
  • 401(k) and Roth 401(k) with Company match
  • Merchandise discount
  • Paid Time Off
  • Parental leave for new moms and dads
  • Individual insurance coverage that best fits their needs and budget, including major medical, dental, vision, supplemental insurance, life Insurance and more (for part-time associates through LIG Solutions)
  • Paid sick leave (for part-time associates)
  • Public health emergency leave (for part-time associates)
  • Learn & Earn incentive program (for part-time associates)
  • Voluntary benefits through YouDecide (for part-time associates)

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What This Job Offers

Career Level

Entry Level

Education Level

High school or GED

Number of Employees

5,001-10,000 employees

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