Sales Associate

Pet Supermarket

1d•Onsite

About The Position

The Sales Associate position at Pet Supermarket is for an animal lover passionate about enhancing the lives of pets and their owners. This role involves providing friendly, world-class customer service, assisting customers with product selection, and offering expert knowledge on pet care and products. Employees are expected to contribute to a clean and organized sales floor, support day-to-day store operations, and work as part of a team dedicated to making a difference in the community through quality products and support. Pet Supermarket is committed to investing in employee development and offers opportunities for advancement.

Requirements

Must be at least 18 years of age.
Ability to work a flexible work schedule which may include morning, evenings, weekends and/or holidays according to business needs.
Ability to lift up to 55lbs repeatedly several times throughout a shift.
Active listening required when communicating / speaking with customers and employees.
Active observation required when merchandising the store.
Establishes and maintains effective relationships with customers and gains their trust and respect.
Acts with customers in mind; Leverages the service and selling model to provide excellent customer service.
Maintain a high customer readiness standard by delivering a clean, neat, and safe shopping environment.
Support a positive work environment where everyone can work together to do their best.
Self-starter, able to work independently at times and as part of a team.
Step forward to help others when needed.
Committed to exceeding all training and goals successfully.
Is constantly and consistently one of the top performers.
Steadfastly pushes self for continuous development.
Demonstrates the ability to build relationships and convert customers into clients.
Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.
Genuinely cares about people and their pets are available and ready to help.
Is sympathetic to the plight of others not as fortunate.
Demonstrates real empathy with the joys and pains of others.

Nice To Haves

Preferred retail or customer service experience.
Enjoy working with and around animals.

Responsibilities

Assist in driving sales, service, and customer experience initiatives in store by demonstrating our selling and service models with all customers.
Acknowledge, welcome, and thank each customer in a friendly and timely manner.
Assist customer(s) quickly and positively with product selection and answer their questions wherever in the store they may be, to ensure they have the right food and accessories to enhance their pets' lives.
Maintain the consistency and reputation of the store by complying with Brand Standards.
Work as part of the store team to meet or exceed targeted sales goals.
Clean pet enclosures and ensure all animals have appropriate food and water.
Support in maintaining the fish system.
Assist with the restocking of merchandise on shelves and fixtures and moving products from the stockroom to the salesfloor.
Maintain a high level of professionalism and positive attitude in the workplace, including conducting oneself in an appropriate manner when communicating.
Complete tasks and other duties as assigned by store management.
Assist the management team with the day-to-day store operations.
Maintain a clean and organized sales floor.
Help customers feel at ease while shopping.