Sales Associate: Wine Enthusiast

Leap•SoHo, NY

12h•$19 - $22•Onsite

About The Position

Wine Enthusiast was born from a passion to bring a fine wine experience to the everyday. Our love for wine goes beyond the bottle. We value family and community. We believe wine is a conduit that brings people together and that every pour brings celebration to life’s moments, big and small. We’re a family-owned business with a big heart, led and run by wine lovers working together to create new and better ways for you to explore and enjoy the exciting world of wine. From wine storage and furniture to glassware, gifts and accessories, we offer everything for casual drinkers and experienced collectors alike. We design and develop our own products and wine cellars and curate exclusive designs from artisans and brands around the world who share our same passion for quality, craftsmanship, and innovation. We hope you’ll join us with glass in hand. We are committed to finding exceptional talent to represent our Wine Enthusiast boutique coming to SoHo November 2025 . We are seeking dynamic Part-Time Sales Associates who are passionate about delivering outstanding in-store experiences, driving customer satisfaction, and fostering meaningful brand connections. The ideal candidate excels at creating positive, lasting customer interactions while building brand loyalty. They thrive in a fast-paced, evolving environment, adeptly balancing multiple priorities and consistently putting the customer first. Key responsibilities include supporting sales initiatives, enhancing team and customer engagement, maintaining visual and operational standards, and contributing to the overall success of the store. This role may include opening and closing responsibilities and the potential for keyholder duties. As part of the Leap platform, this individual will have the unique opportunity to support other brands in our portfolio through new store openings, activations, and coverage needs. Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Requirements

A background in luxury retail, or high-touch client-facing roles, demonstrating expertise in premium customer service, brand representation, and building relationships with discerning clients.
Flexible and adaptable to meet business needs, including days, nights, weekends, and holidays, showcasing a commitment to operational excellence.
Maintain an active presence on the sales floor, with energy and focus while standing, walking, using ladders, and lifting up to 50 pounds to meet business demands and deliver an elevated customer experience.
Must be at least 21 years old, in accordance with NY legal requirements.
Customer-Centric & Hospitality-Driven- seeks to create genuine and authentic connections, anticipates needs and possesses exceptional selling skills.
Adaptable & Entrepreneurial: Thrives in a dynamic, matrixed environment by staying nimble, maintaining a growth mindset, identifying root causes, and creatively solving challenges.
Collaborative Team Player: Actively seeks and offers feedback, excels at building relationships, and thrives when working closely with teams.
Strong Communicator: Effectively shares information, listens actively, and builds positive relationships with team members and clients to support a collaborative environment.
Professional & Reliable: Consistently punctual and dependable, adept at handling client inquiries, complaints, and requests with empathy and professionalism.
Brand Champion & Product Expert: Demonstrates deep product knowledge and delivers accurate, valuable insights to enhance the client experience.
Detail-Oriented & Efficient: Consistently produces high-quality, polished work with exceptional efficiency and effectiveness.
Drive results by focusing on conversion rates, Units Per Transaction (UPT), Average Unit Retail (AUR), and return clients.
Excel in customer retention by delivering personalized experiences, leveraging effective networking, and maintaining exceptional Net Promoter Scores (NPS), fostering lasting relationships and loyalty.
Demonstrate efficiency and reliability in completing tasks accurately and on time.

Nice To Haves

Familiarity with emerging retail technologies such as Shopify, Endear, Slack, and Google Workspace is a strong advantage.

Responsibilities

supporting sales initiatives
enhancing team and customer engagement
maintaining visual and operational standards
contributing to the overall success of the store
opening and closing responsibilities
keyholder duties
support other brands in our portfolio through new store openings, activations, and coverage needs