Total Wine & More-posted 9 months ago
Entry Level
Fredericksburg, VA
Food and Beverage Retailers

As a Retail Sales Associate, you will provide an exceptional customer service experience while driving sales. By using selling skills, you will build relationships with customers and advise them on Total Wine & More's product portfolio based on their shopping needs. While both part-time and full-time positions generally focus on sales and customer service support, you may also be assigned as a cashier or merchandiser/stock associate. You will report to the store management team. Join us to become an industry expert in a fun and thriving retail company!

  • Provide customer service by greeting and establishing a relationship with customers while informing them of our products and services
  • Learn Total Wine & More's full product portfolio to provide customers with recommendations and connect them to the right product(s)
  • Increase retail sales and product metrics to specified goals
  • Replenish and maintain inventory and store visual presentation, including home spots, end caps, and platforms in preparation for product delivery
  • Perform cashier functions and adhere to minor policy while completing customer transactions
  • Maintain store safety and cleanliness standards on the sales floor, stock room, lockers, kitchen, bathroom, etc.
  • 21 years of age or older
  • Ability to work a flexible schedule as business requires, which may also depend on your preference for part-time or full-time hours
  • Experience using technology applicable to the position and access information necessary to complete daily responsibilities
  • Desire to develop retail sales skills and knowledge of product and services
  • 1 year as a store associate or customer service representative preferred, to include greeting customers, building relationships, locating/selecting/selling product, and identifying/resolving customer issues
  • Strong interpersonal skills with a positive and engaging attitude
  • Value collaboration and acting as a team player
  • Wine and spirits experience in a retail sales environment preferred
  • WSE, Sommelier, or other industry certification preferred
  • Paid Time Off (PTO)
  • Generous store discounts
  • Health care plans (medical, prescription, dental, vision)
  • 401(k), HSA, FSA, Pre-tax commuter benefits
  • Disability and life insurance coverage
  • Paid parental leave
  • Pet insurance
  • Critical illness and accident insurance
  • Discounted home and auto insurance
  • College tuition assistance
  • Career development, industry knowledge, and wine, spirits, and beer education
  • Consumer classes & More!
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