Sales Associate: Severna Park, MD

COSTELLOS ACE • Severna Park, MD

107d • $15 - $17

About The Position

The position involves providing excellent customer service using the E.C.E.T. (Every Customer, Every Time) process during every customer interaction. Responsibilities include greeting customers, answering questions, maintaining cleanliness and organization in the store, and assisting in training peers. The role requires active participation in daily meetings and adherence to store policies and procedures.

Requirements

• High School Diploma or equivalent.
• Previous retail experience preferred, but not required.
• Excellent customer service skills.
• Strong communication and interpersonal skills.
• Ability to work effectively in a team environment.
• Ability to work a flexible schedule, including evenings and weekends.
• Ability to lift and carry up to 50 pounds.
• Basic math and computer skills.

Responsibilities

• Use the E.C.E.T. process with every customer interaction.
• Greet every customer you make eye contact with, anywhere in the store.
• Answer customers' questions and provide information on procedures and policies.
• Be at your workstation on time and customer ready whenever on the sales floor.
• Maintain awareness of all promotions and advertisements.
• Recommend related items when appropriate and execute the S.A.L.E.S. process.
• Keep your area of responsibility neat, clean, stocked, and priced properly.
• Execute daily operational goals and priorities assigned by store management.
• Assist in the training and development of peers.
• Actively participate in daily huddle meetings.
• Uphold merchandising and store cleanliness standards.
• Offer a carry-out if appropriate.
• Know the proper way to answer the telephone.
• Be alert for possible merchandise losses and report any missing or damaged merchandise.
• Address all safety concerns immediately.
• Advise store management of any pricing errors.
• Advise store management anytime you say 'no' to a customer.
• Take initiative to learn product knowledge and selling skills.
• Perform other tasks as asked by store management.
• Aid customers in locating merchandise in store and processing special orders.
• Be proficient at executing all store services, such as mixing paint and cutting glass.
• Ensure all shipments are packed out in their proper home and all overstock is organized.
• Participate in processing new shipments and help keep the receiving and back stock area clean and organized.
• Ring each transaction accurately and ask for the Loyalty Card before starting a transaction.
• Call for help when more than 3 customers are waiting.
• Keep busy around the registers when not ringing.
• Process merchandise returns as needed.

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees