Sales Associate: Salisbury, MD

COSTELLOS ACE • Salisbury, MD

110d • $15 - $17

About The Position

The position is located at BHC Salisbury in Salisbury, MD, offering a salary range of $15.00 - $17.00 hourly. The job requires open availability, including weekends. The role involves engaging with customers using the E.C.E.T. (Every Customer, Every Time) process, greeting customers, answering questions, and maintaining a clean and organized work environment. Employees are expected to assist in training peers, participate in daily meetings, and uphold store standards.

Requirements

• High School Diploma or equivalent
• Previous retail experience preferred, but not required
• Excellent customer service skills
• Strong communication and interpersonal skills
• Ability to work effectively in a team environment
• Ability to work a flexible schedule, including evenings and weekends
• Ability to lift and carry up to 50 pounds
• Basic math and computer skills

Responsibilities

• Use the E.C.E.T. (Every Customer, Every Time) process with EVERY customer interaction
• Greet every customer you make eye contact with, anywhere in the store
• Answer customers questions and provide information on procedures and policies
• Be at your workstation on time
• Be customer ready whenever you are on the stage/sales floor
• Maintain awareness of all promotions and advertisements
• Recommend related items when appropriate and execute S.A.L.E.S. process
• Keep your area of responsibility neat, clean, stocked and priced properly
• Execute the daily operational, day-to-day goals and priorities assigned by store management
• Assist in the training and development of peers
• Actively participate in daily huddle meetings
• Uphold merchandising and store cleanliness standards
• Offer a carry-out if appropriate
• Know the proper way to answer the telephone
• Be alert for possible merchandise losses. Protect all company assets and report any missing or damaged merchandise to your supervisor
• Address all safety concerns immediately
• Advise store management of any pricing errors
• Advise store management anytime you say 'no' to a customer
• Take initiative to learn product knowledge
• Take initiative to learn selling skills
• Perform other tasks as asked by store management
• Aid customers in locating merchandising in store, on acehardware.com, as well as, processing special orders
• Be proficient at executing all store services, such as mixing paint, cutting glass, pipe and keys
• Ensure all shipments are packed out in its proper home and all overstock is away
• Participate in the processing of new shipments and help the team to keep the receiving and back stock area clean and organized
• Ring each transaction accurately
• Always ask for the Loyalty Card before you start a transaction, sign the customer up if needed
• Call for help when more than 3 customers are waiting
• Keep busy around the registers when you are not ringing
• Process merchandise returns as needed

What This Job Offers

• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees